Customer Service Apprentice

DR PRAKASH KUMARASWAMY

NOTTINGHAM (NG15 7JP)

Closes in 15 days (Monday 12 May 2025 at 11:59pm)

Posted on 11 April 2025

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Summary

The applicant will need to be able to work accurately and at pace in a multi-tasking environment, whilst maintaining excellent customer service skills, showing empathy to the patients and dealing with all queries in a timely manner. Flexibility is also key within a small team.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday- Friday either 8am- 2pm or 12:30pm- 6:30pm

30 hours a week

Start date

Monday 26 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • To provide a courteous and efficient reception service to patients, carers, and visitors within the practice
  • Ensure patients access the primary care services they require in a timely fashion
  • Ensure visitors sign in and out and the member of staff they're seeing are advised of their arrival
  • Oversee the tidiness of the waiting room and the safety of its inhabitants
  • Ensure queries are answered or passed to an appropriate member of staff in a timely fashion
  • Accurately updating patient records using System-One
  • Taking action as requested by doctors and the nursing team
  • Phoning patients to arrange / rearrange appointments and/or confirm test results

Where you’ll work

112 WATNALL ROAD
HUCKNALL
NOTTINGHAM
NG15 7JP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
  • The apprentice will spend 20% of their working hours in off the job activities and training
  • On the job and off the job training will be delivered in the workplace

Requirements

Essential qualifications

GCSE in:

  • English (grade 9 - 4 or A-C)
  • Maths (grade 9 - 4 or A-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working

About this company

An exciting opportunity to join The Om Surgery as an Apprentice Receptionist has become available. The successful applicant will be required to work as a key member of our staff, if you are looking for a new challenge and a qualification - then we are the place for you!

Company benefits

4 weeks annual leave plus bank holidays, Complimentary Refreshments (all tea, coffee, water cooler), free parking, training opportunities and development, structured environment with regular appraisal and feedback.

After this apprenticeship

  • Potential full-time role on completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Cameron Murrin-Spencer

cameron.murrin-spencer@atem.co.uk

The reference code for this apprenticeship is VAC1000315158.

Apply now

Closes in 15 days (Monday 12 May 2025 at 11:59pm)

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