Customer Service Apprentice

First Contact

Manchester (M45 6AA)

Closes in 13 days (Friday 9 May 2025)

Posted on 10 April 2025

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Summary

Immediate start at First Contact for the right person to join our small and friendly team. You will be responsible for providing excellent customer service to our clients, resolving enquiries and ensuring customer satisfaction.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 4.30pm.

37 hours 30 minutes a week

Start date

Monday 19 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Answer phone calls and emails from customers in a timely and professional manner
  • Maintain accurate records of customer interactions
  • Liaise with various suppliers and clients
  • Taking enquiries by telephone and email
  • Entering data into accounts software
  • Checking deliveries and booking in equipment
  • Credit Control
  • Weekly min 6 hour off the job training

Where you’ll work

141A Bury New Road
Whitefield
Manchester
M45 6AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Standard Level 2
  • College attendance will be required one day a month

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental

Other requirements

You must be : • Mature and dynamic personality, which enables the focus of interaction with colleagues to be proactive. • Good organisational skills • A good understanding of how important customer satisfaction and trust is to the business. • Proficiency in Microsoft office • Ability to work independently and part of a team • Self motivated, Enthusiasm & willingness to learn • Good communications skills, including the ability to communicate effectivity at all levels • IT literate • Time and self-management skills • Ability to work under pressure • Ability to use own initiative • Detail oriented • Fun loving - we believe work should also be somewhere you enjoy being at • Specific on the job training specific to the role

About this company

First Contact is a local family run business going for over 25 years, we provide IT managed services to businesses, charities and schools.

https://fc4.co.uk/ (opens in new tab)

Company benefits

• Company workwear provided • 28 Days including Bank holidays • Free Parking • Smart casual dress code • Additional training tailored to the individual’s skills, strengths and interests • Opportunity for development and advancement

After this apprenticeship

A long term career. Increments linked to successful completion of qualifications.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000315101.

Apply now

Closes in 13 days (Friday 9 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.