Technology Enablement Analyst - Apprenticeship
COMPUTACENTER (UK) LIMITED
Hertfordshire (AL10 9TW)
Closes in 13 days (Friday 9 May 2025)
Posted on 10 April 2025
Contents
Summary
As a Technology Enablement Analyst working as part of the Tech Enablement Team UK, you will work with the customer and internal teams to understand and implement a repeatable and efficient build deployment process that enables the Hatfield operations team to meet service delivery requirements. Whilst studying for the Digital Support Technician Level 3.
- Wage
-
£19,500 a year
Check minimum wage rates (opens in new tab)
Flexible employee benefits scheme, corporate discounts from well-known retailers, an employer pension and great work-life balance arrangements
- Training course
- Digital support technician (level 3)
- Hours
-
Monday - Friday. Remote working is not available for this role and will involve shift patterns of either 7.00am - 4.00pm or 8.00am - 5.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
You will be working as part of the Tech Enablement build implementation team on site in Hatfield 5 days a week as we are a hands on team that work in a hands on environment.
Some of the daily activities are:
- Handling incidents in the Logitsics and Technical Services Integration Centre
Testing and implementation of customer builds - Carrying out troubleshooting and problem solving
Support of client specific hardware configuration requirements – for example Workplace, Enterprise Datacenter and Mobile devices, etc. - Supporting client asset labelling requests
- Manage daily tracking and recording of activities
Where you’ll work
Computacenter
Hatfield Avenue
Hatfield
Hertfordshire
AL10 9TW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Digital support technician (level 3)
Equal to A level
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
Your training plan
- For the duration of your programme, you will be studying towards an Digital Support Technician Level 3 Apprenticeship qualification
- Throughout your apprenticeship, you will dedicate 80% of your time to work and 20% to studying toward your qualification
Requirements
Essential qualifications
GCSE or equivalent in:
- English Language (grade C/4 or above)
- Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
This role is on site in Hatfield 5 days a week - please consider how you will get here before applying - this role is only on site and will not be remote
About this company
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCEarlycareers We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCEarlycareers
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- If you work hard and push yourself in work and on the programme then there is every chance of securing a fantastic role at the end of the apprenticeship, there are lots of progression opportunities including technical engineers and team leader opportunities
Ask a question
The contact for this apprenticeship is:
FIREBRAND TRAINING LIMITED
Earlycareers.uk@computacenter.com
The reference code for this apprenticeship is VAC1000315030.
Apply now
Closes in 13 days (Friday 9 May 2025)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please submit an online application by uploading your CV and answering any questions required. After the hiring manager has reviewed your application, if successful at this stage then you will be invited in for an interview.