Customer Quality Engineer Apprentice

Summary

ZF (part of the global ZF Group) in Batley is an engineering site focused on braking systems for commercial vehicles. Due to growth, they are looking develop an apprentice to be a customer quality engineer. The primary function of this role is to investigate returned parts from our customers and provide written technical reports on the findings.

Wage

£19,240 a year

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Planned increases based on performance targets.

Training course

Engineering technician (level 3)

Hours

Monday to Thursday 0830hrs to 1630hrs. Friday 0830hrs to 1600hrs.

37 hours a week

Start date

Monday 25 August 2025

Duration

4 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The primary function of this role is to investigate returned parts from our customers and provide written technical reports on the findings.

The types of products being investigated are primarily coming from the commercial vehicle market and include safety critical components involved in vehicle braking systems, transmission systems and suspension systems.

MAIN RESPONSIBILITIES:

Monitoring of customer claims portals (UK and Europe)
Registration and tracking of customer claims
Investigation of customer field claims (use of technical test equipment and systems)
Generate 8D reports for customer field claims
Interface with Claims Investigation Centers and Product lines in Europe on complex investigations
Discuss technical findings directly with customers (once technical competency reached)

Where you’ll work

Unit A1
Grange Valley Road
Batley
West Yorkshire
WF17 6GH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

APPRIS CHARITY LIMITED

Your training course

Engineering technician (level 3)

Equal to A level

Your training plan

Engineering Technician - Technical Support Technician Apprenticeship Standard.

Year 1 - 2 Days a week at Appris Training Centre, Bradford: BTEC Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence - Electrical, Electronic and Mechanical Engineering).

Year 2 & 3 - 1 Day a week at Appris Training Centre, Bradford: BTEC Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge - Mechanical Engineering).

Year 2 to Year 4 - Workplace qualification: EAL Level 3 Diploma in Advanced Manufacturing Engineering - Technical Support Technician (Quality).

Year 1: Product and process training. Learn basic principles of problem-solving by investigating claims. Learn how to use different test equipment to measure and analyse both mechanical and electronic components. Interact with customer claims portals
Year 2: Increase responsibility in the claims investigation process. Experience of other departments at work. Sales, training, finance.
Year 3: Begin to take the lead for particular product groups in the claims process. Develop problem-solving and communication skills
Year 4: Take responsibility for designated customer groups and the related claims processes

More training information

Off-the-job training will be delivered at Appris Training Centre - Appris, Laisterdyke, Bradford, BD4 8AT.

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Maths (grade 5)
Science (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Please ensure you can commute to the employer site in Batley and the training provider in Bradford as part of this apprenticeship.

About this company

ZF in Batley refers to ZF Batley, which is a part of ZF Group, a global technology company that supplies systems for passenger cars, commercial vehicles, and industrial technology. ZF is particularly known for its work in driveline and chassis technology as well as active and passive safety technology. The ZF Batley site is located in West Yorkshire, UK, and it has historically specialised in components related to braking systems, particularly for commercial vehicles (like trucks and buses). The site was previously known as part of WABCO, which was acquired by ZF as part of its expansion into safety technologies.

https://www.zf.com/uk/en/home/home.html (opens in new tab)

After this apprenticeship

Potential for further ZF-supported learning – HNC, Degree
Resident Quality Engineer for UK Customers
Application Engineering

Ask a question

The contact for this apprenticeship is: