HR Support & Administration Assistant Apprentice

Summary

Become part of our HR team as an Apprentice HR Support & Administration Assistant. We'll support you to achieve a Level 3 HR Support qualification, accredited by the Chartered Institute of Personnel and Development, and you will have the opportunity to be a part of a fast paced, dynamic and fun environment that rewards high performance.

Wage

£20,150 a year

Check minimum wage rates (opens in new tab)

Salary: £20,150-£24,603.15 dependent on age

Training course

HR support (level 3)

Hours

Monday to Thursday, 8:45am to 6:15pm. Friday, 8:45am to 3:45pm.

40 hours a week

Start date

Friday 20 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Support the onboarding process and completing all employment checks and ensure that prospective staff have the right to work at the organisation and that we are in receipt of the required fit for purpose documentation e.g. appropriate references.
Assist with all HR administration such as, daily register, HR email inbox, holidays, sickness, return to works, maternity, paternity and adoption leave.
Assist with printing, scanning and filing of all types of personnel documents.
Assist with the on-going maintenance of employee records such as new starters, leavers, changes of address.
Ensure that contracts of employment and any other contractual documentation are in place and compliant.
General reception and telephone duties including the greeting of visitors, assist in organising meetings and maintaining Boardroom and Training room facilities.
Help with the smooth running of the office, including maintaining and replenishing office supplies.
Willingness to work outside of normal office hours if required.

Where you’ll work

Cavendish Road
Stevenage
SG1 2DY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BABINGTON BUSINESS COLLEGE LIMITED

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training here at Step Change Outsourcing, online learning as well as mentoring from our experienced team members.

Your training will take place in office with 20% of your week dedicated to your studies.

Requirements

Essential qualifications

GCSE in:

English (grade C/5)
Maths (grade C/5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental

About this company

We are Step Change Outsourcing – a specialist outsource contact centre, based in Stevenage, Hertfordshire. With our team of 200 people, we have all the expertise of a big contact centre with the personal care of a small business. Our business was founded in 2009, and since then we have established ourselves as experts in delivering sales, retention and customer experience campaigns on the phone and online. We work with some of the UK’s leading brands and pride ourselves on delivering exceptional results through our skilled and dedicated team. Everything we do is centred around creating the very best outcomes for our clients and their customers and because we look for the right attitude and mindset when we’re recruiting we also have an energetic and fun team, who create a great place to work. Our culture is fast, energetic and ethical. We want to do good business and we have a winning mind-set in everything we do.

https://stepchangeoutsourcing.co.uk/ (opens in new tab)

Company benefits

The opportunity to gain a qualification whilst learning on the job, Company Pension Scheme, Employee discounts, Free parking, Subsidised staff restaurant, and 28 days holiday inclusive of bank holidays.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Permanent position within our HR team dependant on performance.
CIPD level 5 & 7.
HR Assistant.
HR Administrator.
HR Officer.
HR Coordinator.
HR Support.

Ask a question

The contact for this apprenticeship is:

STEP CHANGE OUTSOURCING LIMITED

Olivia Davies

olivia.davies@stepchangeoutsourcing.co.uk

The reference code for this apprenticeship is VAC1000314984.

Apply now

Closes on Thursday 29 May 2025

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