Apprentice sales and support admin
Xpress Fuels
Ipswitch (IP1 1UR)
Closes in 4 days (Monday 28 April 2025)
Posted on 9 April 2025
Contents
Summary
The position will support and offer the highest level of service to our stakeholders and team. You will undertake and complete a Business Admin Level 3 apprenticeship with Woodspeen Training, whilst receiving mentoring and support from your line manager and wider team.
- Wage
-
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Shifts to be confirmed
35 hours a week
- Start date
-
Tuesday 29 April 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Understand the underpinning business processes that support you in providing excellent service to our customers
- How to navigate the businesses internal systems and external portals to process customer requests
- Know your internal and external customers and how their behaviour may require different approaches from you
- Understand how to analyse, use and present a range of information to provide stakeholder insight
- Find solutions that meet your organisations needs as well as the customer requirements
- Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction.
- Data entry
- Use of bespoke software and navigating internal spreadsheets
- Any other general admin duties upon request
- Customer service admin; processing new sales orders, collections
- Assist the invoice team
- Recieving and making calls
- Assist with office housekeeping and admin projects
- Offer excellent customer service to our retailers via email and telephone
- Engage with consumers who are looking for product information
Where you’ll work
Franciscan house
51 Princes Street
Ipswitch
IP1 1UR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English and Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Please consider travel times when applying Willingness to learn is key Ability to self-manage your time during the working day and to work independently Inquisitive and service focused
About this company
Our mission is centered around simplicity. Providing products and services your business needs, no matter where you are, no matter the size, age or industry. 'Anytime, Anywhere' Providing UK nationwide coverage on all the fuel card networks and a next day delivery service for bulk fuel, we offer a truly reliable service for all your fuel requirements.
After this apprenticeship
- Further training available
- Permanant position within the company
Ask a question
The contact for this apprenticeship is:
WOODSPEEN TRAINING LIMITED
April Morten
April.morten@woodspeentraining.co.uk
The reference code for this apprenticeship is VAC1000314895.
Apply now
Closes in 4 days (Monday 28 April 2025)
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