Apprentice Medical Administrator

Summary

A busy but friendly GP practice that prides themselves on providing an excellent standard of care to their patients. They are looking to recruit a Medical Administrator to join their friendly practice team who is able to work in a multi-tasking environment.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

The role is Monday to Friday on a rota. Exact shifts are to be agreed upon with the successful candidate. Total hours per week: 30 hours a week.

30 hours a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Reception duties
Liaising with multidisciplinary team members
Patient searches
Workflow of post
Coding of letters
Summarising of patient records
Secretarial support

Where you’ll work

HIGH STREET
GOLDENHILL
STOKE ON TRENT
STAFFORDSHIRE
ST6 5PQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PMA LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd
The apprenticeship will be a work-based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace
Functional Skills in English and maths if required

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4 or Above)
Maths (grade 4 or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Team working
Patience

About this company

We are a busy but friendly GP practice and pride ourselves on providing an excellent standard of care to our patients. We have an open and supportive culture and staff have clearly defined roles and responsibilities within the practice. We provide a high quality of care to all patients in a timely manner whilst offering choice and patients involvement in there care. We are a teaching practice with just over 5,000 patients. We have three GP partners at the practice, a Business Partner and a Business Manager.

http://www.goldenhillmedicalcentre.nhs.uk (opens in new tab)

After this apprenticeship

The apprentice once completed would be considered for a permanent role within the health sector

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