Admissions Assistant Apprentice - MCR – Find an apprenticeship

Summary

Reporting to the Admissions Manager, the Admissions Assistant will support the admissions process, ensuring a seamless, connected service for applicants. They will contribute to effective service delivery by providing information and support to maintain a high-quality experience for all stakeholders.

Wage

£18,000 a year

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Training course

Customer service specialist (level 3)

Hours

Monday - Friday (times to be confirmed).

40 hours a week

Start date

Wednesday 30 April 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
Contributing a vital service to support GBS in meeting its targets for recruitment across all programmes.
To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns.
Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.
Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks).
Monitor the responses of applicants to decisions and update the information on the institutions student record system.
Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.
Provide overall clerical support to the whole admissions department. Assist the Business Development Team with Open days when required.

Where you’ll work

Global Banking School, 4 Universal Square, Devonshire Street North
Manchester
M12 6JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

METAGEDU APPRENTICESHIPS LTD

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

The successful candidate will complete a Customer Service Level 3 Apprenticeship Standard.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4-9)
English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Customer care skills
Team working

Other requirements

Starting salary of £18,000.

About this company

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

After this apprenticeship

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.

Ask a question

The contact for this apprenticeship is:

METAGEDU APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC1000314744.

Apply now

Closes in 7 days (Tuesday 29 April 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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Admissions Assistant Apprentice - MCR

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