Service and Installation Administration Apprentice

CATCHPOINT (UK) LTD

BLACKBURN (BB1 5TB)

Closes in 5 days (Friday 25 April 2025 at 11:59pm)

Posted on 9 April 2025

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Summary

Catchpoint UK are recruiting for a Service and Installation Administration Apprentice. Reporting to administration management, you will be responsible for assisting with the operation and administration of the service and installation departments.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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£7.25 per hour

Training course
Business administrator (level 3)
Hours
Monday - Friday 8:30am - 5pm Flexibility may be required to support business and client needs.

37 hours 30 minutes a week

Start date

Monday 5 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a Service and Installation Administration Apprentice, you will be responsible for:

  • Answering incoming telephone calls, actioning the calls or passing to the relevant department
  • Maintaining a shared inbox to ensure clients are receiving the appropriate service to maintain agreed SLAs
  • Generating monthly KPI reports (with assistance) and ad hoc data inputting into bespoke CRM system
  • Utilising CRM system to ensure client records are up to date
  • Generating appointment letters/emails to organise site attendance for field engineers
  • Updating clients web portals with appointment details and attendance reports
  • Ordering parts via CRM system for specific jobs or engineers vehicle stock
  • Working with the install department to generate system specifications and design drawings
  • Distributing engineer's workload via CRM system, android tablets and email
  • Organising travel arrangement and overnight accommodation where required
  • Other general office duties such as filing, printing, copying and scanning

Benefits:

  • 22 days holiday plus bank holiday. Increased holidays on loyalty scheme
  • Company pension
  • Death in service

Where you’ll work

CROFT HEAD ROAD
WHITEBIRK INDUSTRIAL ESTATE
BLACKBURN
BB1 5TB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRAINING 2000 LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • BTEC Level 3 Diploma in Business Administration, QCF
  • Functional Skills Level 2 maths and English can be obtained on the course if you dont already hold these qualifications

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Administrative skills
  • Team working
  • Initiative

Other requirements

Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.

About this company

For a quarter of a century, we have been providing companies throughout the UK and Ireland with the systems they need to protect their assets and to provide safety in emergency situations.

http://www.catchpointuk.co.uk (opens in new tab)

After this apprenticeship

Career progression with a fast-growing company.

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in finance and administration working in all professional areas and at all levels.

Ask a question

The contact for this apprenticeship is:

TRAINING 2000 LIMITED

Morgan Horne

morgan.horne@t2000.co.uk

0125454659

The reference code for this apprenticeship is VAC1000314722.

Apply now

Closes in 5 days (Friday 25 April 2025 at 11:59pm)

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