ICT (Service Desk) Infrastructure Technician Apprenticeship
3 TECHNOLOGY LIMITED
Leeds (LS12 6AJ)
Closes in 4 days (Wednesday 30 April 2025 at 11:59pm)
Posted on 9 April 2025
Contents
Summary
3TL are offering an apprenticeship position for an Information Communication Technician to work on our 1st line helpdesk but who can also assist with varied project work including managed network installations, fibre optic projects, and resident smart home metering and control systems.
- Wage
-
£15,468 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm including 40 mins lunch + 20 min break)
35 hours a week
- Start date
-
Monday 12 May 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Providing Support to end users and being the first point of contact for error reporting
- Diagnosing hardware and software issues
- Monitoring IT Systems, backups, security platforms and infrastructure
- Dealing with alert notifications and scheduling appropriate tasks
- Performing hardware and software installations, both in-office and occasionally onsite
- Configuring and testing of Computer Equipment, networking infrastructure and applications
- Some work involving fibre optic network installations
- Some project work involving R&D elements around software API's, bms metering and data systems, computer hardware builds, wired and wireless network design and implementation, plus testing and rollout of client facing security systems
Where you’ll work
Unit 17
Pavilion Business Park, Royds Hall Road
Leeds
LS12 6AJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
NOWSKILLS LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- Information Communications Technician Level 3 Apprenticeship Standard
- Training to be provided via NowSkills, primarily live virtual training, monthly 1:1 sessions and online platform access etc
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
About this company
3TL are an MSP (Managed Service Provider) offering IT Support, Cloud Solutions, Telecommunications, and Connectivity services to SMBs across the UK.
After this apprenticeship
- Progression to a full time permanent role for the right candidate followed by progression in the business to 2nd line / Project focused work in due course
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
info@3tl.co.uk
The reference code for this apprenticeship is VAC1000314672.
Apply now
Closes in 4 days (Wednesday 30 April 2025 at 11:59pm)
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