Apprentice Trade Counter Assistant

Summary

Tru Plastics is seeking an apprentice who is dedicated and has a real interest in Customer Service to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Thursday, 07.30 - 16.30. Friday, 07.30 - 16.00, Saturday, 08.00 - 11.00 (one in 2 Saturdays).

40 hours a week

Start date

Thursday 29 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Helping unload deliveries from suppliers and helping to keep
the depot clean and tidy with general housekeeping duties.
Answering the telephone in a polite and pleasant manner.
Serving customers over the trade counter and helping with general enquiries.
To complete the customer service practitioner level 2.

Where you’ll work

Unit 7
Industry Road, Carlton
Barnsley
S71 3PQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

APPRENTICE TEAM LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 (A*-C))
Maths (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

About this company

Tru Plastics Limited was founded in 1997 as a small family run business operating from 4 trade outlets. Following the success and growth of the whole business, we acquired Seal Service Limited, a business that was originally founded in 1987. This enabled us to create a healthy building products distribution business with over 100 staff over 17 trade outlets. The combination of the two companies formed the TruSeal Plastics Group. In addition to our core products our growth has enabled us to expand and offer additional products such as windows, conservatories, roofing materials, insulation products, flooring products, cladding and associated products to complement our portfolio. At TruSeal we value our clients and employees. We aim to guide, offer training and give the best advice utilising the 20 years plus

After this apprenticeship

Possible progression onto further employment within the business and onto higher apprenticeships.

Ask a question

The contact for this apprenticeship is:

APPRENTICE TEAM LTD

Dylan Marshall

Dylan.marshall@apprenticeteam.co.uk

The reference code for this apprenticeship is VAC1000314589.

Apply now

Closes on Wednesday 28 May 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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