Customer Service Advisor Apprenticeship - Wilmoths Citroen Maidstone

FREEBORN LTD

Maidstone (ME15 8RD)

Closes in 12 days (Thursday 8 May 2025)

Posted on 8 April 2025

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Summary

This Apprenticeship Programme is an exciting opportunity to kick-start your career. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.

40 hours a week

Start date

Thursday 22 May 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

  • Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
  • Greet customers in a professional and courteous manner, ensuring a positive service experience
  • Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
  • Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
  • Coordinate with the parts department to ensure timely availability of required components for service appointments
  • Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
  • Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
  • Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
  • Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
  • Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Where you’ll work

Sutton Road
Maidstone
ME15 8RD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CALEX UK LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
  • All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
  • Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
  • Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified

Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade C/4)
  • Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Patience

About this company

We have a network of showrooms in Ashford, Crayford, Eastbourne, Folkestone, Hastings, Maidstone, Southampton, Winchester, Wokingham and Uckfield. At each dealership you’ll find a comprehensive array of Citroën products and services. We welcome personal customers and businesses alike to make the most of what we have to offer. We’re proud to be a trusted partner of the one of the world’s leading automotive brands, and we’ve become experts in all things Citroën over the years. Our dedicated team is committed to helping our customers in any way we can, and you can rest assured that our advice is always impartial. All you need to do is ask. Across the dealerships, we offer new car sales and approved used vehicles, along with aftersales services and manufacturer-approved parts and accessories. Our showrooms are contemporary and spacious making it easy to browse our latest Citroën selection at your leisure. Over in our state of the art workshops, our manufacturer trained technicians are well equipped to keep your vehicle in prime condition throughout ownership. We have all the latest tools and diagnostic equipment to get you back on the road as soon as possible. As part of our commitment to complete customer satisfaction, we offer competitive prices every day of the week. In addition we also work closely with Citroën to bring you exclusive special offers, enabling your budget to stretch even further. We offer tailored finance packages so you can spread the cost of your purchase and we can help you if you’re a Motability customer too.

https://www.wilmoths.co.uk/contents/about-us (opens in new tab)

After this apprenticeship

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

Ask a question

The contact for this apprenticeship is:

CALEX UK LTD

The reference code for this apprenticeship is VAC1000314578.

Apply now

Closes in 12 days (Thursday 8 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.