Customer Service Apprentice - Pharmacy

Vesey Pharmacy

Sutton Coldfield (B72 1NE)

Closes on Wednesday 20 August 2025

Posted on 8 April 2025

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Summary

An excellent opportunity to work with one of the flagship branches Tri-Pharma Ltd, with a team of well experienced, knowledgeable and friendly staff to excel in your career path. Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, shifts will be agreed accordingly with management

40 hours a week

Start date

Monday 25 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties to include but not limited to:

  • Liaising with customers
  • Providing fantastic service
  • Handling sales
  • Receiving and handing out medicines/prescriptions
  • Stock control and reconciliation
  • Giving advice to customers/patients (at later stage)
  • Other general customer service duties

Where you’ll work

2 Coles Lane
Sutton Coldfield
B72 1NE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WALSALL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Weekly off the job training 
  • Monthly sessions with assessor in the workplace 
  • Functional skills in maths and English (if required)

Requirements

Desirable qualifications

GCSE or equivalent in:

  • English (grade C or 4)
  • Maths (grade C or 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Patience

About this company

Vesey Pharmacy is one of the branches of Tri-Pharma Ltd. A renowned Flagship store in Sutton Coldfield which is a well-known and respected establishment since 2010. We have a well experience, knowledgeable, friendly and motivated staff team who are always up for any challenges and work synergistically together as an integral team.

https://www.nhs.uk/services/pharmacy/vesey-pharmacy/FTD59 (opens in new tab)

After this apprenticeship

There is a potential full-time position offered to the right candidate.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000314488.

Apply now

Closes on Wednesday 20 August 2025

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