Business Administrator Apprenticeship

Summary

Care Support has been providing care and support to people for over 20 years. As a Care and Support Administrator you will be helping to maintain up to date computer and manual records and assisting with all operational and office procedures. You will also be assisting in all aspects of the day to day running of the office.

Wage

£14,722.50 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm, with a 30 minute break.

37 hours 30 minutes a week

Start date

Monday 12 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties and Responsibilities:

To ensure the day-to-day operation of Care Support’s office facilities.
To carry out all office administrative tasks, to include filing of reports and documents, photocopying and answering the telephone.
Supporting with Interviewing and vetting of applicants for employment with Care Support based on Care Support’s policies and procedures.
To manage Care Support’s Quality Documentation System in accordance with document control procedures.
Assisting with maintaining and updating of records onto the rostering software of funders, customers and care workers as required.
Answering the telephone and directing all calls as appropriate.
All administrative tasks that are required for the business to operate on an effective and efficient level.
Helping all Care Support office staff with any of their duties as and when required.
Typing and preparing letters, graphs, PowerPoint presentations, communications and any external newsletters.
Preparation of reports as required.
Data inputting of timesheets using Care Support computer system.
Dealing with payroll and invoice queries where appropriate.
Collating timesheets with Invoices.
Upholding Communication processes and Maintaining Staff and Client confidentiality.
Adhering and implementing Care Support policies and procedures.
Maintaining and organising an affective archiving system in line with retention policy and GDPR laws.
Provide a high-quality standard of care to customers living in their own home within an Extra Care environment.

Where you’ll work

Care Support Office
Paines Brook Court
Harold Hill
Essex
RM3 9JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NEW CITY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship - (Standard).
Skills, Knowledge and Behaviours.
You will be given day release to attend New City College 1 day per week at the campus in Ardleigh Green Road, Hornchurch (RM11 2LL).

Requirements

Essential qualifications

GCSE in:

English (grade GCSE Grade 4 or above (A*-C))
Maths (grade GCSE Grade 4 or above (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Patience
Willingness to learn
Good attention to detail
Able to work as part of a team
Good IT skills
Good typing skills

Other requirements

As the Apprenticeship progresses, you will be trained and expected to assist with all aspects of care.

About this company

Care Support has been providing care and support to people for over 20 years. Originating in the homecare sector, Care Support have now developed into a specialist extra care provider, delivering personalised care and support to over 800 units of extra care in the South East and continuing to grow. We passionately believe in the benefits of extra care and stimulate vibrant community hubs to allow the people we care for to enjoy their life and remain active.

https://www.cqc.org.uk/provider/1-125693038/services (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon successful completion of the apprenticeship, depending upon the needs of the company at that time.

Ask a question

The contact for this apprenticeship is:

NEW CITY COLLEGE

Sarah Clayton

sarah.clayton@ncclondon.ac.uk

01708 462887

The reference code for this apprenticeship is VAC1000314444.

Apply now

Closes in 12 days (Friday 9 May 2025 at 11:59pm)

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