Apprentice Business Administrator

Summary

Schools Mutual Services are excited to announce that, due to expansion, they are looking for an Apprentice Resourcing/Administrative Officer to join their friendly and professional team in their Head Office in Newcastle. This is an excellent opportunity to be part of a unique and growing company.

Wage

£15,470 a year

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

35 hrs per week 9.00am to 5.00pm Monday to Friday with 1 hour lunch.

35 hours a week

Start date

Monday 28 April 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This is an excellent opportunity to progress and grow within the company for the right candidate who is outgoing, enthusiastic and keen to learn new skills. The role is within a fun and friendly working environment which rewards hard work.

The employer will support the successful candidate through their apprenticeship and full training will be given. Main duties will include:

Ensuring candidates are fully vetted to safeguarding standards before assignments
Carry out our telephone pre-screens with new candidates and be confident in asking questions
Create and post job adverts for specific roles on behalf of clients
Use social media to post about current vacancies and interact with people
Keep the company's database updated, ensuring information input is correct
Updating the candidate tracking system
Identify areas of resourcing that need focus and provide solutions to the line manager
Conducting administrative jobs given by the chain of command

The above list of duties is not exhaustive and other tasks may be required from time to time.

The successful candidate should have good IT skills, be confident on the telephone and should have some customer service experience. Probationary period applies.

Where you’ll work

Portland House
New Bridge Street West
Newcastle Upon Tyne
NE1 8AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard.

Attend monthly day release sessions at Access Training, Team Valley Gateshead.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Creative
Initiative

Other requirements

Please ensure that you can travel to this employer for a 9:00am start at their Newcastle office. Please check your travel in advance of applying for this position. Benefits include competitive salary, flexible working, free car parking, monthly paid staff events, opportunities for progression and up to 13 weeks of working hours of 9am-3pm.

About this company

Schools Mutual Services are the Education Recruitment industry’s first ‘not for profit’ recruitment service which is owned by its customers. Schools Mutual Services are a pioneering business that has been set up to serve Schools across the United Kingdom for Temporary and Permanent Recruitment. The company’s growth aim is to see its unique not for profit business model expand across the United Kingdom and by 2025 they aim to be a reputable and well-known business that clients want to be part of.

After this apprenticeship

The company are looking for someone to stay with the company for the long-term and to develop a strong career within their team. The candidate will be provided with the opportunity to progress with further qualifications and experience within the company and receive Professional Development Training.

Ask a question

The contact for this apprenticeship is: