IT Apprentice
DATASPIRE SOLUTIONS LTD
LANCASHIRE (M27 6DB)
Closes in 2 days (Monday 28 April 2025)
Posted on 8 April 2025
Contents
Summary
At Dataspire, they invest in your future. As an apprentice, you'll embark on an enriching journey, working towards your Level 3 ICT Support Technician programme qualification under the guidance of our expert training team at Baltic Apprenticeships.
- Wage
-
£18,000 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday - Friday 7.30 am - 5.30 pm.
37 hours 30 minutes a week
- Start date
-
Tuesday 29 April 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Own and manage first-line issues, ensuring timely resolution
- Lead incident management for allocated tickets, maintaining SLA adherence
- Identify and implement first-line fixes, promoting best practices within the team
- Contribute to service improvements as part of daily operations
- Provide backfill cover as needed, demonstrating flexibility and adaptability
- Collaborate with internal and external stakeholders to deliver exceptional service
Where you’ll work
LOWRY MILL LEES STREET
SWINTON
MANCHESTER
LANCASHIRE
M27 6DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
Using an online platform with Baltic Apprenticeships qualified coaches.
Requirements
Essential qualifications
GCSE in:
- English (grade 5/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
About this company
Join Dataspire, a leading technology solutions provider passionate about transforming the educational landscape who are on now on the hunt for their next IT Support Apprentice to join their team! They specialise in delivering innovative IT solutions to schools, ensuring seamless operations and empowering educators and students alike. With a dynamic team dedicated to excellence, Dataspire fosters an environment of growth and collaboration, propelling both its employees and the company forward. At Dataspire, they invest in your future. As an apprentice, you'll embark on an enriching journey, working towards your Level 3 ICT Support Technician programme qualification under the guidance of our expert training team at Baltic Apprenticeships. You'll have access to a supportive workplace mentor and receive comprehensive training from the Baltic team.
After this apprenticeship
Potential for a full-time job role upon completion.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lucy Oliphant
lucy.oliphant@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000314354.
Apply now
Closes in 2 days (Monday 28 April 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.