Executive Support Apprentice

Summary

As a CLA apprentice, you'll gain hands-on experience, attend a variety of business events, and receive tailored support to help you grow. You'll work alongside experts who influence government policies. Join us and be part of a team making a real impact in the countryside!

Wage

£22,000 a year

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•A Learning and Development programme, with focus on progression within role •25 days holiday, increasing to 27 after 2 years' service, and 30 days after 3 years' service

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm. Flexible hybrid working up to 2 days from home, one of which being a Friday.

35 hours a week

Start date

Monday 12 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This is an exciting opportunity to be part of a diverse and stimulating role within the Tax team. You will play a crucial role in helping us achieve our vision and deliver success on behalf of our members by providing first-class service and supporting colleagues to perform at their best.

Key Responsibilities:

Committee Support:

Organise Tax and Business & Rural Economy Committee meetings
Manage papers and minutes
Update committee membership lists
Book rooms/venues
Greet attendees
Ensure refreshments are available

Supporting the CLA advice service:

Handling incoming calls from members
Managing email and written correspondence
Triaging and managing cases
Composing correspondence
Keeping the CRM accurately updated

Supporting the Tax Team:

Assist team members administratively
Appointment setting
Manage diaries
Maintain digital filing systems
Arrange meetings
Process invoices
Assist with events

Additional Duties:

Upload documents to the CLA website
Provide reception cover
Support the annual Rural Business Conference
Cover for colleagues on leave

Where you’ll work

16 Belgrave Square
London
SW1X 8PQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE APPRENTICESHIP COLLEGE LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training:

This role is supported by a Business Administration level 3 apprenticeship standard delivered by the Apprenticeship College via live virtual sessions, twice monthly
Training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard
Ongoing skills coach support will also be provided
Line management regular meetings and peer support

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)

Desirable qualifications

GCSE in:

Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Interpersonal Skills
Detail-Oriented
Socially Confident
Self Motivated

Other requirements

Ability to learn: • High-quality administration tasks • Computer, and organisational skills • High degree of accuracy and attention to detail • How to support committee processes including coordinating papers and minutes • Robust follow-up to meet deadlines • Information analysis and appropriate follow-up action • How to manage workload and competing demands on time • Event planning and execution • Project management and enthusiasm to develop • Taxation basics • Interest in rural economy and key issues facing agricultural and rural communities

About this company

Are you passionate about the countryside and eager to kickstart your career? The CLA is the leading membership organisation for owners of businesses, land, and property in the beautiful English and Welsh countryside. Our members manage around half of the rural land in these regions and are involved in over 250 different types of businesses.

https://www.cla.org.uk/ (opens in new tab)

Company benefits

Employer's pension contribution Access to a private 24-hour GP service Workplace benefits such as payment of flu vaccinations, eye tests and option for Payroll Giving Access to an online wellness portal Discount offers at over 800 retailers

After this apprenticeship

Upon successful completion of the apprenticeship, there will be an option to gain permenant employment within the organisation.

Ask a question

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