Apprentice Business Administrator

Summary

Working closely with the CEO and Business Manager you will be assisting in the day-to-day administration of a busy IT company. Liaising with colleagues, customers and suppliers you will be a valued member of our friendly team.

Wage

£17,000 a year

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Training course

Business administrator (level 3)

Hours

Monday to Thursday 9:00 – 17:30 Friday 9:00 – 17:00.

37 hours a week

Start date

Monday 5 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Maintaining customer contracts for monthly software and services
Preparing customer quotes and proposals
Raising, placing & chasing supplier orders
Scheduling site visits for installs
Checking in with customers to follow up on quotes and proposals

Where you’ll work

Hawk Hill
Battlesbridge
Wickford
SS11 7RJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Level 3 Apprenticeship.

You will not attend college as all training will be in the work place.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

Although we are in a village, we are opposite a train station and on a bus route from Southend to Chelmsford. There is ample parking for drivers.

About this company

ACIT has been established over 25 years. We specialise in the implementation and support of Sage 50 & Sage 200 software solutions. We have an IT division that provides a broad range of Business IT services and support, including cyber security and disaster recovery solutions.

http://www.acitsolutions.com (opens in new tab)

Company benefits

25 days annual leave (plus bank holidays). Vitality health insurance.

After this apprenticeship

A long career with our company. Two of our three highest paid employees at ACIT started as apprentices. As a small business we can accommodate employees and support them in areas that they enjoy and excel.

Ask a question

The contact for this apprenticeship is:

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Diane Ridgley

diane.ridgley@southessex.ac.uk

The reference code for this apprenticeship is VAC1000314197.

Apply now

Closes in 9 days (Wednesday 30 April 2025 at 11:59pm)

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