Level 3 Business Administration Apprenticeship

Summary

A great opportunity has opened for someone looking to develop and progress their skillset with a small award-winning team, whilst studying for a Business Administration L3 Apprenticeship. This varied and hands-on role includes customer care and account management along with a variety of other administrative tasks ensuring no two days are the same.

Wage

£15,990 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday - 9am to 5.30pm including one hour unpaid for lunch and one day college study with attendance at Chichester College when required.

37 hours 30 minutes a week

Start date

Tuesday 27 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Analyse, process and manage customer orders in line with company standards and procedures using our back-office system
Manage incoming telephone calls
Provide support to colleagues and management on tasks when required, including warehousing duties
Record and manage relevant client data
Process relevant paperwork
Product sourcing
Undertake any assigned projects
Build and maintain good customer relationships
Abide by company values and ethics
Embrace small office environment

Where you’ll work

UNIT I BLOCK B
ARNDALE ROAD
LINESIDE INDUSTRIAL ESTATE
LITTLEHAMPTON
BN17 7GA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHICHESTER COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
This is an office-based role at the Littlehampton location
This is a small company to successful candidate will need to be comfortable in a small office environment
Study will be one day per week at Chichester College

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Math (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Good time management
Flexible in approach
Punctual
Collaborative Approach
Strong work ethic

Other requirements

No on-site parking but street parking is available.

About this company

: Set up in 2008, Red-Inc is an award-winning B-Corp office supply company that puts innovation, service and sustainability at the heart of everything. Whether you’re specifically looking for recycled paper or a new fresh new start with a green office supplier for all your stationery, office furniture or catering supplies; Red-Inc can help.

http://www.red-inc.com (opens in new tab)

After this apprenticeship

Advancement opportunities for the right candidate on successful completion of the apprenticeship.

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