Business Admin Apprenticeship

Summary

As a customer service claims handler you will act as a key liaison between insurance clients and policy holders, ensuring a seamless and supportive claims experience. Earning whilst you learn training into the role and undertaking a Level 3 Business Administration Apprenticeship.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Pay rises available for high performers.

Training course

Business administrator (level 3)

Hours

Between core hours of 8.00am - 6.00pm (8hr shifts). Days to be confirmed may include some weekend work

37 hours 30 minutes a week

Start date

Monday 19 May 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

At DASA, we specialise in handling insurance claims related to Damage to Underground Services. The FNOL Representative is the first point of contact for policyholders reporting incidents involving underground service damage including drainage and water mains.

This role involves performing an initial triage of claims, establishing key facts about the damage and current circumstances, and entering all claim information into DASA’s Claim Management System (Metrix).

As you progress through your Business Administration Apprenticeship with DASA, you will have the opportunity to work in different areas of the business to broaden your experience and develop a range of valuable skills. This rotational approach will allow you to gain insights into claims handling, customer service, data management, and administrative support.

You’ll learn how to navigate our systems, handle complex information, and communicate effectively with both internal teams and external clients. Through hands-on experience and structured learning, you’ll work alongside skilled professionals dedicated to your development, building your confidence and competence as a future business administrator. Additionally, you will benefit from continuous mentoring and support throughout your apprenticeship, ensuring that you have the resources you need to succeed.

Key Responsibilities:

Initial Triage of Claims:

Act as the first point of contact for policyholders that have reported a ‘loss’ to their insurance company
Conduct an initial triage of the claim, gathering key information such as the location, nature of the damage, and any immediate safety concerns

Updating DASA’s Claim Management System (Metrix):

Enter all relevant claim information accurately and promptly into DASA’s Claim Management System (Metrix)
Ensure all updates and communications are thoroughly documented, allowing for seamless case management by the claims handling team

Data Entry and Documentation:

Efficiently record all claim-related information, ensuring accuracy and completeness in the system
Collect and upload any supporting documentation, including photos or initial reports provided by the policyholder
Accurate recording of information in insurance client portal systems

GDPR Compliance and Data Protection:

Handle all personal and claim data in compliance with GDPR regulations and DASA’s data privacy policies
Ensure that sensitive personal information is stored securely and shared only with authorised personnel

Customer Support and Communication:

Provide policyholders with clear, empathetic, and professional guidance throughout the initial claims process
Address any questions or concerns from the policyholder, offering reassurance and outlining the next steps in a supportive manner
Escalate complex claims or safety-critical cases to senior claims handlers or supervisors as needed
Liaise with insurance clients and industry partners

Internal Collaboration:

Work closely with other departments, including the technical claims team and scheduling departments

Where you’ll work

UNIT 6E LOWICK CLOSE
NEWBY ROAD INDUSTRIAL ESTATE
HAZEL GROVE
STOCKPORT
SK7 5ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SALFORD CITY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship standard
Functional Skills Level 2 in maths & English (if required)

*Most of the learning will be delivered within the workplace except for exams which will be held on a college site in Salford.

The employer will allocate 6 hours per working week for the apprentice to complete any apprenticeship coursework, training, assessor visits etc.

More training information

Training Provider is Apprenticeships at Salford City College

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A* - E / 9 - 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

At DASA, we specialise in handling insurance claims related to Damage to Underground Services. Were the leading provider of underground services to the insurance sector, residential and business customers.

https://www.dasa.co.uk/ (opens in new tab)

Company benefits

DASA offers a range of competitive employee benefits, career growth and development in a collaborative and supportive work environment. This apprenticeship is not just a job—it’s the start of a rewarding career path with DASA.

After this apprenticeship

Excellent progression for the right candidate
You’ll have opportunities for career growth and development in a collaborative and supportive work environment
This apprenticeship is not just a job - it’s the start of a rewarding career path with DASA

Ask a question

The contact for this apprenticeship is:

SALFORD CITY COLLEGE

Abbie Louise Thomson

abbie.thomson@salfordcc.ac.uk

07712512584

The reference code for this apprenticeship is VAC1000314140.

Apply now

Closes in 19 days (Friday 9 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents