Apprentice Support Team Receptionist

Summary

A unique opportunity to undertake a Customer service apprenticeship as a Receptionist where you will learn to provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard at various locations across London on a pro rota or ad hoc basis.

Wage

£29,000 a year

Check minimum wage rates (opens in new tab)

The role is paid £29.000 annually you will receive monthly salary of £2,416.66

Training course

Customer service practitioner (level 2)

Hours

Monday to Fridays, 40 hours per week. Shifts range in between the hours of 07:00 and 19:00.

40 hours a week

Start date

Monday 5 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Overall purpose of the role:

To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties
are carried out to the highest standard at various locations across London on a pro rota or ad hoc basis

Personal Profile:

Professional and well presented with integrity and a positive and can-do attitude
Passionate about delivering exceptional service and take responsibility for your contribution to the team
Flexible and able to fit into different teams to support operations efficiently and meet different clients expectations

Operational Skills

Reception Services is responsible for all Receptions across the client offices. The core service hours of Reception services are 07.00 - 19.00, working Monday to Friday, 40 hours per week

Responsibilities:

Client Care

Stand to greet all guests/ visitors, ensure eye contact is made within 10 feet of the reception desk
Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established

Escort guests to required destination or use the concierge service, ensuring smooth transitions between team members at each stage of their journey
Aim to provide an update to any visitors waiting for verification in reception every five minutes
Welcome and escort guests to meeting rooms, taking coats and luggage as required
Offer refreshments in the lounge area if guests are waiting and ensure you keep them updated on their host’s arrival
Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
Continually develop client knowledge and share that information with the team
Maintain the necessary awareness of building facilities to advise and direct guests appropriately
Answer calls as per the required standards and deliver messages in a timely manner
Assist with hospitality duties (required only on some sites)
Assist with any ad hoc duties as required

Team Work and Communication

Assist with any ad hoc duties as required
Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
Liaise with conference floors and concierge (if applicable) to ensure the smooth arrival of the host’s client
Communicate to the Reception Supervisor about any new / on-going / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email
Communicate effectively with the conference team, the hospitality team and the reservations team on new bookings, changes to existing bookings and on any cancellations
Provide assistance according to business needs e.g. lunch, cover annual leave cover etc
Take part in the cross-training program which covers all areas of the department, when available

Personal Presentation

Maintain a professional, polite and considerate manner at all times
Adhere to uniform and presentation standards as per the dress policy

Please note that you will need to comply with the individual site standards and procedures which you will be informed of during your training.

Brand Values

Lexington Reception Services brand values are at the heart of everything we do ‘We are brilliant people delivering exceptional service’

As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.

Where you’ll work

1 Crown Court
London
EC2V 6JP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

INSPIRO LEARNING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

As an apprentice you will be included on a Level 2 Customer Service Practitioner qualification, this is all done in the workplace with no college involved.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Team working
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

Brand Values Lexington Reception Services brand values are at the heart of everything we do ‘We are brilliant people deliver exceptional service’ All LRS employees sign up to the values as part of their commitment to being part of the LRS team. Exceptional Service We are passionate about what we do, we use our experience and expertise to ensure the client always receives exceptional service and is left with a great first and lasting impression Respect for Everyone - Respecting our differences and diversity is key to our success, working together as one to achieve a common goal Aspirational We always aspire to do things better, we constantly look at how we can improve our services and ourselves, sharing ideas and not being afraid to try new ways of working The role is paid £29.000 annually you will receive monthly salary of £2,416.66 This vacancy may close early if the right candidate is found and you may be asked to be interviewed before the date provided.

About this company

Why Lexington Reception Services? Our mission statement is simple: Super people, providing a seamless, professional front-of-house and reception services, representing our client’s and company values every day Lexington Reception Services is all about delivering an integrated and seamless guest experience. We offer the advantage of agility and flexibility, bringing a bespoke and unique concierge-style service that reflects our client’s individual needs. Our teams become an extension of our client’s organisation and brand, bringing a fresh approach and superb customer service ethos.

https://lexingtonreceptionservices.london/ (opens in new tab)

After this apprenticeship

There is an opportunity of a full time position on successful completion of the apprenticeship for the right candidate

Ask a question

The contact for this apprenticeship is:

INSPIRO LEARNING LIMITED

Mike Hand

michael.hand@inspirolearning.co.uk

01165040393

The reference code for this apprenticeship is VAC1000314004.

Apply now

Closes in 5 days (Sunday 27 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To continue please click apply to fill in a brief application form. Once applied your details will go through an initial screening process to ascertain suitability. If suitable you will be called by an Apprenticeship Recruitment Advisor to discuss the vacancy further and to check your eligibility for an apprenticeship. If you are eligible/suitable your details will then be passed on to the employer . Any problems applying or enquiries please call Mike on 01165040393

Cookies on Find an apprenticeship

Contents