Business Administrator Apprentice (Reception)

Summary

Seeking a vibrant, enthusiastic, can-do attitude person to join our thriving Company. You will be the first point of call for visitors/clients at the Reception Desk and you will learn a variety of admin duties as well as being first to pick up incoming calls and directing. Full training and support given throughout.

Wage

£18,000 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday 09:00 - 17:00

35 hours a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties to include but not limited to;

Reception Desk.
Meeting and greeting visitors/clients welcoming them to the Company, showing them to the boardroom and offering refreshment as required.
Ensuring meeting room is tidied promptly after each meeting including clearing of refreshment/crockery etc.
Viewing, screening and maintaining main email address.
Taking incoming calls, screening and transferring them to the correct person/department.
Post duties – open / send distributing / signing for deliveries.
Assisting accounts department with invoices/PO’s etc.
Photocopying and replenishing paper and toner as required.
Scanning / typing / printing / filing / collating documents.
Diary Management.
Any ad-hoc duties as requested by Manager.

Where you’ll work

150 BROOKER ROAD
WALTHAM ABBEY
EN9 1JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HARLOW COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will study Level 3 Business Administrator Apprenticeship Standard.
The training will be at Harlow College, Harlow, Essex, as well as on the job.
This will include Personal Learning and Thinking Skills.
The program is based on end point assessment.

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4/C or equivalent)
Maths (grade Grade 4/C or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Enthusiastic and Motivated
Punctual and Reliable

Other requirements

Mainly working on the computer Free Parking available Public transport available (train / bus) Start dates are subject to change dependent on course start dates and finding the right candidate.

About this company

We are a building contractors and shopfitting company based in Waltham Abbey, Essex.. Our services cover London and South East of England offering Reactive/Planed Maintenance and larger contract works. Kirkman & Jourdain Ltd was first established in 1983 and soon became the ideal construction resource, capable of providing a total one stop building, shopfitting and term, planned and responsive maintenance service. In recent years, we’ve expanded our services and now have an in-house mechanical and electrical services section being GAS SAFE & NICEIC Registered.

http://www.kirkmanandjourdain.com (opens in new tab)

Company benefits

20 days plus bank holidays (28 days). Rising to 25 days plus bank holiday (33 days) after the first year of employment.

After this apprenticeship

Progression is available including training to further their business career.

Ask a question

The contact for this apprenticeship is:

HARLOW COLLEGE

Kellie Tighe

ktighe@harlow-college.ac.uk

07377125961

The reference code for this apprenticeship is VAC1000314000.

Apply now

Closes in 30 days (Sunday 18 May 2025 at 11:59pm)

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