Sales/Service Administrator Apprentice

Summary

You will be working in a small retail car sales/service and repair business which has been successfully trading for over 30 years in the village of Duffield. You must have the ability to multitask as no two days will be the same and also deal with customer requirements.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Hourly rate: £7.55 Weekly rate: £302

Training course

Business administrator (level 3)

Hours

Monday - Friday 9.00am - 6.00pm with one hour lunch.

40 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Answering the telephone
Booking services/MOTs and repairs/liaising with the workshop
Profit analysis
Checking emails
Parts returns
Updating customer database
Producing customer invoices on a daily basis
Completion of car sales files
Producing monthly service/mot reminders
Updating insurance database as and when required
Update stock list/pricing
Reconcile card payments
Ordering of stationery/printing
Vehicle quotations
Taxation of vehicles

Where you’ll work

MILFORD ROAD
DUFFIELD
DERBYSHIRE
DE56 4EL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above or equivalent)
Maths (grade 4/C or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills

Other requirements

Having a driving licence is an advantage.

About this company

We are a small retail car sales/service and repair business located in Duffield.

http://www.carwisederby.com (opens in new tab)

Company benefits

20 days holiday plus bank holidays.

After this apprenticeship

Potential ongoing career as a Car Sales/Service Administrator.

Ask a question

The contact for this apprenticeship is:

DCG

Lauren Stapleton

lauren.stapleton@derby-college.ac.uk

01332387420

The reference code for this apprenticeship is VAC1000313873.

Apply now

Closes on Saturday 31 May 2025

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