Business Administration Level 3 Apprenticeship

Summary

This is a great opportunity to learn in a growing and fast paced business and we hope you will become an invaluable part of our long-term team. As an individual you will need to be reliable, able to learn quickly, have a 'Can Do' attitude, highly organised, enthusiastic and work well under pressure.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

15 - 18 months (dependent on entry experience). Hours of attendance and start date will be confirmed at interview or enrollment.

30 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Job Purpose:

Responsible for the organization and co-ordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.

Principal responsibilities

Scheduling of staff weekly rotas using our rostering software
Monitoring of staff schedules
Data capturing of audits and preparing monthly reports
To deal with incoming and outgoing post and emails, including assisting with the despatch of information
Organising staff meetings and taking minutes at such meetings
To maintain up-to-date records of staff records and leave administration both in the manual files and on our electronic monitoring system
To participate in on-call duties on a rota basis
To attend to clients as and when required especially in emergencies
Facilitate and coordinate NVQ training for Care Staff
Monitoring the call logging system and liaising with staff and care coordinator
Answering the phone, maintaining a log of phone calls and taking messages and passing them on to relevant staff members
Prepare reports and presentations using Excel and Word, demonstrating strong analytical skills
Communicate effectively with team members and clients, fostering positive relationships through excellent customer service
Schedule appointments, manage calendars, and coordinate meetings using Outlook
Timely dispatching of invoices to clients
Following up on all outstanding invoices and providing weekly feedback on all such invoices
Recruitment of carers when needed in accordance with company policy and procedures and statutory requirements
Arranging, in liaison with the Registered Manager, induction training for all new staff.
Raising and filling all payment requisition
To maintain and develop procedures and systems to ensure the maintenance of manual and electronic filing systems
Organising the office layout and maintaining supplies of stationery and equipment
Maintain fixed assets register
Maintaining the condition of the office and arranging for necessary repairs if needed
Implementing and promoting equality and diversity policy
Reviewing and updating Infection Control as well as Health and safety policies and ensuring they are observed
Arranging regular testing for electrical equipment and safety devices if needed

Where you’ll work

Dorset House, Regent Park 297-299
Kingston Road
Leatherhead
KT22 7PL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place onsite at:

125-126 Dorset House, Regent Park, 297 Kingston Road, Leatherhead KT22 7PL.

One day per month will be at college at:

North East Surrey College of Technology, Reigate Road, Ewell, Epsom KT17 3DS.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

Silverjen Limited is a home care provider offering domiciliary care, personal support, home help and companionship services. We also provide nursing, care and support work staff. Our work ensures we care for people like you or your loved one, in the way that you would wish – with personalized, professional services, provided in a friendly, helpful and caring manner. At Silverjen Limited we always strive to ensure that your healthcare is safe in our hands.

https://silverjenhealthcare.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Ask a question

The contact for this apprenticeship is:

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Sharon Fry

sfry@nescot.ac.uk

02083948593

The reference code for this apprenticeship is VAC1000313872.

Apply now

Closes on Thursday 31 July 2025

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