Apprentice Business Administrator

Get Set UK

Burnley (BB11 1DR)

Closes on Friday 30 May 2025

Posted on 28 April 2025

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Summary

Are you an enthusiastic team player with excellent customer service skills? If so, we have a fantastic opportunity to join the Restart Team at Get Set UK. You will be the first point of contact via telephone and front of house to support our clients. You will also be required to support the team with administration tasks.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday 9am-5pm (1 hour for lunch).

35 hours a week

Start date

Monday 2 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties will include:

  • Front of house/reception
  • General office admin.
  • Telephone support – contacting participants.
  • Liaising with partner agencies
  • Diary management and maintaining close working relationships with advisors
  • Meeting & greeting customers

RESTART Scheme contract support/duties can vary.

Basic IAG.

Requirements

  • Confident telephone manner
  • Excellent IT skills
  • Organisational skills
  • Diary management
  • Grade 9-4 in maths and English

Where you’ll work

Suite B 3rd Floor St James House
3a St James Row
Burnley
BB11 1DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THELIGHTBULB LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will achieve the Level 3 Business Administration Apprenticeship Standard.

There are workshops that you will need to attend via Teams.

You will have a mentor for one to one teaching and learning.

In-house training will be given to support specifics of the role.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this company

Get Set UK is an award-winning employability, skills, and health services provider. Founded in 2009 by Thomas Harley and Ammar Yousef, with one aim: to support and enable everyone to maximise their employment and career potential. Through a range of successfully delivered government funded programmes, we support people in making positive changes in their lives. We use innovative and creative solutions to improve individual’s skills, as well as information, advice and guidance, job opportunities, and training to help them succeed and build a better future. Innovative delivery models, a strong community presence and effective employer and partner/third sector relationships are at the heart of our service. Training and apprenticeships are a key part of the back to work journey. In 2022 we acquired TheLightBulb Ltd, an independent training About the employer provider specialising in Apprenticeships and Adult Education across Essex and the East of England. During the same year, we relaunched our health division, The Working Well Service, with a mission of assisting organisations and business leaders in managing workplace wellbeing in order to improve productivity, reduce staff turnover and absenteeism, and fight mental health stigma. We’re at the start of a very exciting journey, to provide opportunities to those who need it most.

https://www.getsetuk.co.uk/ (opens in new tab)

Company benefits

Membership to Vitality.

After this apprenticeship

There will be ongoing opportunities for career progression following completion of the apprenticeship for the right candidate.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea.gregory@getsetuk.co.uk

07764969337

The reference code for this apprenticeship is VAC1000313860.

Apply now

Closes on Friday 30 May 2025

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