Apprentice Sales Progressor

Summary

We are looking for a motivated individual to join our small, dedicated team. You will be responsible for ensuring a smooth and efficient sales process, guiding enquiries from initial contact to the final stages. This role is primarily within our Franchise department, where you will work with major clients such as Shell, and Schmidt.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday, 10.00am - 4.00pm with a 1 hour lunch break each day. The role will be part time with a potential option to go full time as more clients come on board.

30 hours a week

Start date

Monday 28 April 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your key responsibility will be nurturing and qualifying franchise enquiries through a structured screening process. You will be provided a script and screening questions that must be asked to qualify candidates. This is to make sure that the candidate is the right fit and the business is the right fit for the candidate.

Duties include;

Work closely with the Partnerships Manager
Communicate effectively with the marketing team
Liaise with clients to ensure smooth enquiry handling
Make an average of 35-50 calls per day, they will not be 'cold calls' but to inbound enquires to further progress down the customer journey
Maintain accurate records of potential candidates
Manage your own time and database

As the role progresses you will be given more responsibilities to nurture candidates further down the sales funnel.

Where you’ll work

CROSSWAYS CORNER
MAIN ROAD
FRATING
COLCHESTER
CO7 7DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
Delivered in the workplace via online training with Colchester Institute
Functional Skills in maths and English, if required

Requirements

Essential qualifications

GCSE in:

maths and English (grade 9-2/A*-E)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

Occasional work events either nationally or internationally

About this company

The Local Marketing Team (TLMT) is a specialist integrated marketing agency based in the UK. We value honesty, integrity, and teamwork, working together to deliver the best possible results for our clients. Our work environment is fun and relaxed, with a strong collaborative culture where every team member plays a key role in our success.

http://www.tlmt.co.uk (opens in new tab)

Company benefits

Pension scheme, birthday off, unlimited holiday, healthy bonus structure, and company events (previous events have included Monaco, Excel, NEC, Düsseldorf, Awards nights)

After this apprenticeship

Potential to grow into more of a Business Development role. The company are looking to franchise and will require a team to grow this department

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeships Team

ci.apprenticeships@colchester.ac.uk

01206 712043

The reference code for this apprenticeship is VAC1000313849.

Apply now

Closes today

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents