Guest Services Apprentice
The Ramblers' Rest
YELVERTON (PL20 6QT)
Closes in 17 days (Friday 9 May 2025 at 11:59pm)
Posted on 14 April 2025
Contents
Summary
We at The Railway Ramblers Rest are looking for someone who can deliver excellent customer service and who has a good level of communication with a positive attitude. We also welcome a candidate who may want to explore other apprenticeship routes with us.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Wage to be reviewed monthly and will be reflective of performance.
- Training course
- Hospitality team member (level 2)
- Hours
-
Days and shifts to be confirmed - these hours can be flexible.
30 hours a week
- Start date
-
Friday 16 May 2025
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Cleaning areas of the site including surfaces, bathrooms and toilets
- Emptying bins, hoovering all carpets, using a steam mop on hard floors and other cleaning duties
- Sorting and recycling waste
- Replenishing room supplies (coffee, shampoo etc)
- Maintaining stocks in storage cupboards tidying and putting away
- Washing linen and occasional ironing
- Making beds to the required standard
- Dealing directly with guests, checking in and dealing with enquiries
- Answering telephones
- Operating the guesthouse booking system and taking payments for room bookings
- Serving ice-creams (food hygiene required, training & certification included)
- Stock control of ice-cream
- Checking guests in
- Maintenance of hot spa pool (training provided)
- Any other reasonable role that may be offered in agreement
with the management in order to support the general practice
of the guest house - General customer service duties - engaging with customers
Where you’ll work
TWO BRIDGES ROAD
PRINCETOWN
YELVERTON
PL20 6QT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CITY COLLEGE PLYMOUTH
Your training course
Hospitality team member (level 2)
Equal to GCSE
Your training plan
- You will gain the Hospitality Team Member Level 2 qualification
- Functional skills English and maths, if required
- Training to be undertaken at the Employers location, method to be confirmed
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Physical fitness
- Interpersonal skills
Other requirements
The main purposes of this job role is to clean and prepare bedrooms for guests and to ensure that the Ramblers’ Rest is presentable in all guest areas. In addition, we are also open to candidates exploring other apprenticeship routes at different levels. Please also consider location and how you will get to and from work.
About this company
The Ramblers' Rest at Princetown is a guesthouse and spa. Located in the heart of Dartmoor, offering quality accommodation for 'discerning' Dartmoor Explorers. The premises offer a range of outdoor catering and indoor semi self-catering. This is a family business and the owners pride themselves on offering their guests a high quality experience whilst appreciating the need to enjoy the outdoors. They work closely with neighbouring business.
After this apprenticeship
- Prospect of full-time employment upon completion
Ask a question
The contact for this apprenticeship is:
CITY COLLEGE PLYMOUTH
Mike Sharman
msharman@cityplym.ac.uk
07852208968
The reference code for this apprenticeship is VAC1000313846.
Apply now
Closes in 17 days (Friday 9 May 2025 at 11:59pm)
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