Credit Control Apprentice

Summary

Job Title: Fees/Credit Control Apprentice. Hours:36.25 per week. Salary: National Minimum Wage. This role would be ideally suited to someone who wants to take their first steps in a career in Finance or continue a career in Administration. You will have a positive attitude and a desire to learn.

Wage

£14,231.75 to £23,015.85, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course

Credit controller and collector (level 2)

Hours

Monday to Friday 9am-5pm, with 1 day off the job to do the apprenticeship training.

36 hours 15 minutes a week

Start date

Monday 5 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You should be able to follow instructions, processes and procedures, work with accuracy and have good organisational skills with the ability to prioritise your tasks.
Basic working knowledge of Microsoft Office (Word, Excel and Outlook) and the ability to adapt to new IT systems.
You will be numerate and have good teamwork and problem-solving skills.

Where you’ll work

Malhotra House
50 Grey Street
Newcastle Upon Tyne
NE1 6AE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE APPRENTICE ACADEMY LIMITED

Your training course

Credit controller and collector (level 2)

Equal to GCSE

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Team working

About this company

Join Malhotra Group, a prestigious organisation known for its excellence in healthcare, leisure and property. With a commitment to providing exceptional experiences and services, Malhotra Group is seeking a Procurement Officer to join our team.

After this apprenticeship

Maybe a full-time job at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MALHOTRA CARE HOMES LIMITED

HR

hr@malhotragroup.co.uk

01912330387

The reference code for this apprenticeship is VAC1000313700.

Apply now

Closes in 7 days (Friday 2 May 2025 at 11:59pm)

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