Medical Receptionist Apprenticeship

Summary

The opportunity to work in the health care sector. To support the medical staff and patients by providing a welcoming presence and performing a variety of tasks.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Exact working hours to be confirmed.

30 hours a week

Start date

Monday 5 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Greeting patients: Welcoming patients and visitors in person or over the phone
Scheduling appointments: Making, cancelling, and rescheduling appointments
Entering patient information: Entering patient details into IT systems, including demographic information and insurance cards
Managing patient records: Ensuring patient records are accurate and confidential
Directing patients: Directing patients to the appropriate department or where to go within the facility
Answering phones: Answering phones and forwarding calls to the appropriate party
Providing information: Providing information on hospital services and procedures
Assisting patients: Assisting patients, doctors, and nurses
Preparing patients: Preparing patients before their appointments
Informing medical staff: Informing medical staff when a patient has arrived or is waiting
Handling correspondence: Handling correspondence and file transfers

Where you’ll work

CHAPEL LANE
STOKE ON TRENT
ST6 2AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STOKE ON TRENT COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will take place at the apprentice's workplace, supported by Stoke-on-Trent College
On average, around 20% of your weekly working hours will dedicated to your training and development

More training information

As you will be working in an active GP Practice you will also be exposed to terminology and requirements of working in a medical environment. Including:

Medical terminology: Learn about body systems, prefixes, and suffixes to communicate with other healthcare providers
First aid: Learn how to give first aid and paediatric first aid
Infection control: Understand infection control techniques for healthcare
Medicines: Strengthen expertise in managing medicines

Requirements

Desirable qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Patience
Able to multi-task

About this company

Lucie Wedgwood Surgery is an established practice in Burslem, Stoke-on-Trent, providing General Medical Services (GMS) to our patients. We aim to provide quality medical care to patients in Burslem and surrounding areas, with a dedicated team of health professionals. In an increasingly complex NHS, our emphasis is firmly on patient-centred care. We are a Teaching Practice and are part of the HIPC Primary Care Network.

http://www.luciewedgwoodsurgery.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There is no guarantee of a permanent post on completion of training. This will depend on availability at the time. However, the experience will enable the individual to progress within healthcare and the NHS.

Ask a question

The contact for this apprenticeship is: