IT Support Technician Apprentice (L3)– Lucy Faithfull Foundation– Epsom, KT17 1HQ – £18,000p/a – Find an apprenticeship

Summary

The apprentice will assist with the smooth-running of all IT infrastructure, provision and services. Front-line presence for the LFF IT department assisting with the day-to-day IT support. Providing support to all our staff in our offices, remote workers and hybrid working patterns.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

Training course

Information communications technician (level 3)

Hours

Monday - Friday, shifts to be confirmed.

37 hours 30 minutes a week

Start date

Wednesday 14 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You will be required to immerse yourself into LFF’s IT infrastructure, familiarise yourself with all staff, locations and services and develop relationships throughout LFF. Once inducted you will be providing IT support to staff, developing your skillset and gain valuable experience which will lead to you adding value to LFF IT’s provision. As experience grows so will exposure and responsibilities to technologies and projects.

Creating, reviewing and maintaining IT documentation and self-help guides for all LFF staff. Ensuring the safe, secure and efficient usage of all LFF provided IT equipment, software and systems.

In addition to this, you will also:

Assist with the provision and presence of the department’s support approach
Be first ‘port-of-call' for reported IT issues, diagnose and triage at first level before escalation
Liaising with staff across all levels of the LFF hierarchy and providing IT support throughout
Perform troubleshooting to diagnose and resolve problems both in-house and remotely
Setting up laptops/PCs and any necessary peripheral devices
Installing, configuring and distributing appropriate software
Management of 50+ Smartphones via our MDM solution (MaaS360)
Help to maintain an asset inventory
Liaising with external service providers where required
Performing tests and research on new software and hardware
Assisting with any major hardware/software upgrades or changes
Managing technical documentation for both in-department and company-wide
Provide support to the IT Manager & IT Technician on larger-scale projects
Deliver basic training on an ad-hoc basis

Where you’ll work

Lucy Faithfull Foundation
Epsom
K17 1HQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Expected duration: 16 months
Apprenticeship level: Level 3 (Advanced)

Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Initiative
Verbal and written skills

Other requirements

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships. You must meet the following eligibility criteria to apply for the role: - Have been a UK/EEA resident for the last 3 years - Hold valid residency status - Have the right to work in the UK

About this company

We specialise in providing training, assessments, interventions, and case consultancy in relation to child sexual abuse and harmful sexual behaviour. We work with a range of organisations including children’s services, adult services, law enforcement , fellow charities, the education sector and healthcare, as well as individuals. Our services make a difference to the lives of children and families across the UK.

https://www.lucyfaithfull.org.uk/ (opens in new tab)

After this apprenticeship

Upon completion of the apprenticeship, the applicant will have a Level 3 qualification for an Information Communication Technician

Ask a question

The contact for this apprenticeship is: