Apprentice Administrator and Receptionist

Hospitality AV

BARNSTON (CM6 1NA)

Closes in 11 days (Friday 2 May 2025 at 11:59pm)

Posted on 8 April 2025

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Summary

To assist the Administration Department in ensuring an efficient and responsive first point of contact for clients and suppliers and to provide administration support to the company. Undertake the Level 3 Business Administration Apprenticeship program with our training provider National Upskill.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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upon successful completion of the level 3 business administration apprenticeship there may be the opportunity to join our bonus scheme.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Wednesday 14 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Key Responsibilities and Duties:

  • Assisting in booking in and out visitors - Notifying meeting hosts of their visitors arrival
  • Answering the telephones, dealing with client queries, transferring calls and taking accurate telephone messages
  • Involvement in arranging client meetings and organising the office Outlook calendars
  • Chasing information from clients by telephone and email
  • Providing general administrative support to ensure the office runs in an orderly and businesslike way
  • Producing ad-hoc correspondence such as letters and client emails
  • Dealing with petty cash
  • Franking the post and taking it to the post office
  • Opening and date stamping the post
  • Booking in and out client records
  • Keeping an organised client records area

Where you’ll work

UNIT 2
MARTELS INDUSTRIAL ESTATE
HIGH EASTER ROAD
BARNSTON
CM6 1NA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NATIONAL UPSKILL LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • Business Administrator Level 3 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Patience

Other requirements

you must be able to reliably commute to our premises.

About this company

Hospitality AV is one of the largest suppliers for conference rooms.

http://www.hospitalityav.co.uk (opens in new tab)

After this apprenticeship

  • Upon successful completion of the level 3 buisness administration apprenticeship a full time permanent position may be offered where available

Ask a question

The contact for this apprenticeship is:

NATIONAL UPSKILL LIMITED

Helen Dewhirst

helen.dewhirst@nationalupskill.co.uk

The reference code for this apprenticeship is VAC1000313538.

Apply now

Closes in 11 days (Friday 2 May 2025 at 11:59pm)

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