Level 3 Cultural Learning and Participation Officer apprenticeship

Summary

We are recruiting two apprentices to gain experience in how to plan, organise and co-ordinate cultural, participatory activities with communities. You will support us to develop new community audiences, and to ensure our activities are welcoming and engaging.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course

Cultural learning and participation officer (level 3)

Hours

Mon-Fri with some evening and weekend work

37 hours 30 minutes a week

Start date

Tuesday 6 May 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To support the planning, organisation, delivery and facilitation of library, arts and heritage activities and events within library buildings, the wider community and with internal and external partners.  
To carry out a range of clerical and administrative duties to ensure an effective and efficient service for library, arts and heritage customers.  
To engage with residents to use a range of libraries, arts and heritage services, promote reading and the borrowing of books, engagement and attendance at events, supporting the Council’s health, wellbeing and Thrive priorities to be achieved. 
To work with colleagues in the Library and Arts team to write marketing copy for activities and promote events through council and external channels. 
To provide support to a wide range of customers and have the ability to occasionally deal with challenging behaviour. 
To deliver an efficient and effective day-to-day service provision, and delivery of a high-quality service to ensure a welcoming environment where customer needs are met. 
To provide library users with IT support and guidance. 
To advocate, engage and support artists to encourage a strong cultural sector in Gateshead. 
To support in the evaluation of activities and events, including collating reports, data and case studies for internal and external reporting. 
To provide information and support to residents, following guidance from a supervisor on duty, signpost them to the relevant services, agencies and professionals such as housing, unemployment, debt/finance and health to encourage all residents to thrive. 
To ensure the general health and safety of activities and buildings and report areas of concern to the manager on duty. 
To maintain good conduct, attendance and timekeeping, and a good quality of work at all times. 
Such other duties allocated which are appropriate to the grade of the post.

Where you’ll work

Prince Consort Road
Gateshead
NE8 4LN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GATESHEAD COUNCIL

Your training course

Cultural learning and participation officer (level 3)

Equal to A level

Course contents

Plan, organise and co-ordinate education and community engagement projects on behalf of the organisation, in order to ensure the facilitator (visiting artist or company colleague, freelancer or volunteer) can deliver effectively This could typically include deciding on appropriate content and information including producing event schedules, artist and technical riders, booking artists and practitioners.
Identify learning objectives of education and community engagement projects and suitability for target audience.
Work within a set budget, use appropriate resources, venues, systems and technologies to implement the CLP projects ensuring they meet stated objectives and outcomes.
Ensure projects comply with the organisation’s Health & Safety policies and procedures including Safeguarding children and vulnerable adults.
Communicate clearly and effectively, adapting methods both verbal and non-verbal as appropriate to the stakeholder or audience, which may include public speaking and/or using social media and digital communication methods.
Communicate the CLP projects aims, which may include artistic or cultural outcomes, skills and knowledge development, or a range of social and educational outcomes to audiences, partners and colleagues.
Produce clear, concise project reports, fundraising applications and other written communications.
Find and participate in professional networks such as arts and culture networks, meetings and events, performances and exhibitions, training and professional development events and industry membership schemes, in order to benefit the organisation.
Establish, develop and maintain positive relationships with a wide variety of internal and external partners, artists, colleagues, participants and audiences that result in and/or enable successful projects.
Build effective professional arts and cultural networks and identify the benefits they bring to the projects and wider organisation.
Contribute and manage audience/participant/venue bookings and ensure artists/external practitioners are recruited for projects as per the organisation’s policies and procedures, including contracting requirements.
Maintain artist/external practitioner and audience records as directed, which may include personal information, in-line with employer systems and data protection requirements.
Have excellent time management skills, demonstrating your ability to be organised, meet deadlines within project timeframes and meet budgets requirements.
Evaluate projects and use feedback to improve current and/or future activity.
Provide high quality content, which may be in written or image form, as required, to internal/external communications for example e-bulletins, newsletter content, posters, print and meetings, to aid the promotion of, and engagement with, the organisation’s learning and participation programme.
Contribute to fundraising activities including desk research on potential funding sources, note taking at audience consultation meetings, compiling data and information.
Identify problems, generate and form ideas to resolve issues, by thinking creatively in response to challenges and identifying when to seek help and support from others.
Collaborate effectively with colleagues, creative and cultural professionals and other organisations and partners to achieve project aims and objectives.

Your training plan

Working towards a Level 3 Cultural Learning and Participation Officer apprenticeship standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Presentation skills
Team working
Creative
Initiative

About this company

Gateshead Libraries, Arts and Heritage deliver a cultural programme through 8 libraries and other community venues across Gateshead. We deliver a programme of events to encourage a love of reading and to promote creativity to audiences of all ages. We work in community settings and with other partners including schools. Our digital offer of free internet access and support with digital skills also includes a programme of creative digital activities including coding and use of new technologies in our MakerPlace at Gateshead Central Library. Gateshead Archive has a unique collection and a wide heritage programme. The Arts Development Team delivers a programme of exhibitions, workshops and events to encourage communities to explore their creativity. The team work with other cultural partners and artists to deliver a participatory programme to support wellbeing through creativity. See gatesheadlibraries.com to find out more

After this apprenticeship

Possible progression for the right candidate

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC1000313523.

Apply now

Closes in 15 days (Saturday 19 April 2025)

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