Information Communications Technician Apprenticeship

South Gloucestershire and Stroud College

Gloucestershire (GL5 4AH)

Closes today at 11:59pm

Posted on 2 April 2025

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Summary

This is a fantastic opportunity to join South Gloucestershire & Stroud Colleges IT department as an apprentice, where you will trained to support the IT Technicians across the Stroud Campus.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 3.30pm with a 30 min lunch break.

30 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • The support of desktop hardware, office and bespoke application software systems
  • Software fault resolution and hardware break/fix troubleshooting and repair
  • Resolution of basic networking faults (connectivity, cabling etc.).
  • Administering (low level) MS Active Directory
  • Planning, evaluating and proposing improvements to desktop systems
  • Assist in local project implementations, such as technology refresh and rollouts
  • Respond to Helpdesk reported fault calls via telephone/desk-side support and remote access

Where you’ll work

Stratford Road
Stroud
Gloucestershire
GL5 4AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

  • As the successful apprentice you will undertake an Level 3 Apprenticeship Standard in Information Communications to include assessment in Skills, Knowledge and Behaviours
  • Functional Skills in maths and English (where applicable), and completion of your End Point Assessment.
  • During your time on the apprenticeship programme, you will also be expected to complete and document 20% off-job-training.
  • The Apprenticeship will be delivered by South Gloucestershire & Stroud College over 18 months
  • You will be required to attend the Filton Campus for your studies on a fortnightly basis and an assessor will visit you out on site
  • You will be assigned a supervisor/mentor within the workplace, who will support you to develop your workplace skills, knowledge and behaviours throughout the duration of your apprenticeship programme
  • Level 3 Information Communications Technician qualification upon successful completion of the apprenticeship

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Logical
  • Team working

Other requirements

General lifting and carrying of equipment. You will be subject to an enhanced DBS check as part of this employment. (The enhanced check is usually used to vet people for roles that involve working with vulnerable adults or children. The enhanced disclosure involves checking an individual's criminal history and whether they appear on the children or adult barred list.)

About this company

Our campuses are based in state-of-the-art buildings in great locations. Filton and WISE are within easy reach of the centre of Bristol, while our Stroud Campus is based in the beautiful Five Valleys in the county of Gloucestershire and Berkeley at the innovative Gloucestershire Science & Technology Park. We offer a vast range of courses in an even wider range of subjects from business to sport, performing arts to media so whatever you want to study, there's bound to be something for you. What's more, SGS has an excellent reputation for delivering work-based programmes, such as apprenticeships, higher apprenticeships and professional training, so if you're after a practical course that'll teach you the skills you need for your chosen career, you've come to the right place. Our experienced and passionate staff work hard to help our students achieve their personal challenges and career goals. We're proud of SGS and we're committed to making the new college the best it can be. We are currently working hard to achieve Outstanding status in our next Ofsted inspection. Our strong partnership with the University of Gloucestershire means we are able to offer excellent opportunities to students who choose to go on to higher education.

https://www.sgscol.ac.uk/ (opens in new tab)

After this apprenticeship

  • You will be supported with progression on completion of your apprenticeship

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Elaine Baillie

elaine.baillie@sgscol.ac.uk

The reference code for this apprenticeship is VAC1000313500.

Apply now

Closes today at 11:59pm

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