Customer Service and Resourcing Apprentice
STAFF DIRECT 4 U LIMITED
WOLVERHAMPTON (WV1 4EX)
Closes in 28 days (Thursday 1 May 2025 at 11:59pm)
Posted on 2 April 2025
Contents
Summary
We are looking for an enthusiastic, hardworking and organised Customer Service apprentice to join our recruitment office in the centre of Wolverhampton. You will be contacting clients and applicants and supporting with the registration process along with maintaining relationships with stakeholders.
- Wage
-
£14,722.55 a year
Check minimum wage rates (opens in new tab)
Working hours may differ: start 9am or 8:30am, finish- 5pm or 4:30pm
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday- Friday
9:00am- 5:00pm
37 hours 30 minutes a week
- Start date
-
Friday 3 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Day to day tasks include:
- Using the telephone to contact clients
- Develop and support relationships with candidates
- Supporting with applications to the agency
- Using IT systems to register clients
- Answering the telephone calls
- Booking appointments
- Liaising with candidates on a day-to-day basis
- Administration duties
- Meeting candidates and customers face to face
Where you’ll work
87 DARLINGTON STREET
WOLVERHAMPTON
WV1 4EX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
This is a Customer Service Level 3 apprenticeship which is delivered over a 15 month period. You will be required to attend an initial induction period at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.
Training will include:
- NVQ Level 3 in Customer Service
- Employer Rights and Responsibilities
- Personal Learning and Thinking Skills
- 20% off the job training
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
we are looking for someone who has previous experience inputting and using data as well as being excel literate, however, this is not a requirement. Previous experience within a customer facing role would be advantageous.
About this company
Staff Direct 4U LTD are one of the leading Recruitment Companies based in Wolverhampton. We specialise in offering jobs in the West Midlands area where were currently supplying several Blue Chip Companies, we also cater for jobs outside of these areas. We are able to offer staff to employers and vacant positions to candidates on a temporary or permanent job basis. Staff Direct 4U LTD provide flexible and cost effective recruitment solutions across all business sectors on both a temporary and permanent basis, with its commitment to customer service and quality standards, Staff Direct 4U LTD have an exceptional reputation.
After this apprenticeship
- Full time position after completion of the apprenticeship with a view of career progression
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Melanie Crutchley (In-Comm)
melaniec@in-comm.co.uk
The reference code for this apprenticeship is VAC1000313298.
Apply now
Closes in 28 days (Thursday 1 May 2025 at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.