Customer Service and Resourcing Apprentice

Summary

We are looking for an enthusiastic, hardworking and organised Customer Service apprentice to join our recruitment office in the centre of Wolverhampton. You will be contacting clients and applicants and supporting with the registration process along with maintaining relationships with stakeholders.

Wage

£14,722.55 a year

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Working hours may differ: start 9am or 8:30am, finish- 5pm or 4:30pm

Training course

Customer service specialist (level 3)

Hours

Monday- Friday 9:00am- 5:00pm

37 hours 30 minutes a week

Start date

Friday 3 October 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Day to day tasks include:

Using the telephone to contact clients
Develop and support relationships with candidates
Supporting with applications to the agency
Using IT systems to register clients
Answering the telephone calls
Booking appointments
Liaising with candidates on a day-to-day basis
Administration duties
Meeting candidates and customers face to face

Where you’ll work

87 DARLINGTON STREET
WOLVERHAMPTON
WV1 4EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

This is a Customer Service Level 3 apprenticeship which is delivered over a 15 month period. You will be required to attend an initial induction period at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Training will include:

NVQ Level 3 in Customer Service
Employer Rights and Responsibilities
Personal Learning and Thinking Skills
20% off the job training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

we are looking for someone who has previous experience inputting and using data as well as being excel literate, however, this is not a requirement. Previous experience within a customer facing role would be advantageous.

About this company

Staff Direct 4U LTD are one of the leading Recruitment Companies based in Wolverhampton. We specialise in offering jobs in the West Midlands area where were currently supplying several Blue Chip Companies, we also cater for jobs outside of these areas. We are able to offer staff to employers and vacant positions to candidates on a temporary or permanent job basis. Staff Direct 4U LTD provide flexible and cost effective recruitment solutions across all business sectors on both a temporary and permanent basis, with its commitment to customer service and quality standards, Staff Direct 4U LTD have an exceptional reputation.

After this apprenticeship

Full time position after completion of the apprenticeship with a view of career progression

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Melanie Crutchley (In-Comm)

melaniec@in-comm.co.uk

The reference code for this apprenticeship is VAC1000313298.

Apply now

Closes in 2 days (Thursday 1 May 2025 at 11:59pm)

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