Business Support Apprentice

Summary

As a Business Support Apprentice, you will be providing detailed and accurate administration support to social workers and managers in our Integrated Children’s Service at South Gloucestershire Council. Your work helps the team, and the council provide support to these vulnerable children and families in the community.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.  .

Training course

Business administrator (level 3)

Hours

Monday to Friday, times to be confirmed.

37 hours a week

Start date

Monday 16 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Day-to-day, you will act as the main point of contact for the children’s social care team, taking phone calls and managing the team mailboxes. You will provide administrative support to social workers and managers, ensuring work is carried out efficiently and procedures are effectively implemented.
You will deal with enquiries and information requests and interact with customers, colleagues and partners to maintain strong working relationships.
It will be your responsibility to collate and maintain records and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.
The most challenging aspect of your apprenticeship will be learning a wide and varied range of administrative tasks including some financial tasks, and assisting with projects.
You will have the opportunity to work with and support highly experienced professionals internally and externally, i.e. social workers, police, health.

Where you’ll work

The Park Primary
Hollow Road,
Kingswood,
Bristol
BS15 9TP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Throughout your 18-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support. Your apprenticeship requires weekly day release learning for 12 weeks at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT.

This role is hybrid, with a mixture of working at our office in either Kingswood Hub or Yate Westgate and from home. For the first 4–6 weeks, you will be expected to work from an office location every day for training and induction.

You’ll be completing a Level 3 Business Administrator Apprenticeship which will provide you with a highly transferable set of knowledge and skills which you gain by working for us. These are the units you’ll get to learn:

Principles of Business Administration
Personal and Professional Development
Managing Performance
Your Organisation
Communication in a Business Environment
Project Management
ICT for Business

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Employer Description South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region. As a unitary authority it has the powers of a non-metropolitan county and district council combined. It is administratively separate from the county of Gloucestershire.

https://www.southglos.gov.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Posts may be available within the council to apply.

Ask a question

The contact for this apprenticeship is:

South Gloucestershire Council

Ashton Yon

Ashton.Yon@southglos.gov.uk

01454864531

The reference code for this apprenticeship is VAC1000313283.

Apply now

Closes in 11 days (Monday 5 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

All applicants must apply through SGC website.

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