Customer Service Apprentice

WASTESURE LTD

Bury (BL9 0AL)

Closes in 8 days (Friday 2 May 2025)

Posted on 1 April 2025

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Contents

Summary

Immediate start to work with a small and friendly team. You will be responsible in providing high quality administrative support including routine office clerical duties, maintaining a high level of customer service, discussing customer requirements and suggest suitable products (full training provided).

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm.

35 hours a week

Start date

Monday 12 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Receiving customer files and uploading information to relevant online portals (full training provided)
  • Accurately and effectively input and update data records within the directorate’s areas of responsibility
  • Effectively and efficiently process all relevant documentation
  • Maintain a sound knowledge of the department’s procedures and processes
  • Assist the team with carrying out departmental duties
  • Ensure that the processing and storage of all providers data is compliant with relevant legislation and is fully secure at all times
  • Undertake training and professional development to develop a high level of expertise within the role
  • To demonstrate a customer focussed approach at all times
  • General day to day administration

Where you’ll work

Unit 1, The Old Court House
Tenterden Street
Bury
BL9 0AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • Customer Service Practitioner Level 2 Standard
  • This qualification requires college attendance once per month

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 or above or equivalent)
  • Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Other Roles and Responsibilities include: • Polite telephone manner • Good written communication skills • Strong knowledge of Microsoft Office packages, including Outlook, Word, PowerPoint and Excel • Good communication skills • Good organisational skills • Able to prioritise a varied workload • Confident when dealing with colleagues and customers

About this company

Wastesure Ltd is a rapidly growing National Waste Management Company dealing with all aspects of waste removal.

https://www.wastesure.com/ (opens in new tab)

After this apprenticeship

  • We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000313107.

Apply now

Closes in 8 days (Friday 2 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application