Insurance Account Handler Apprentice

Summary

Are you interested in a career in Insurance? Do you want to be part of a growing established successful business? Do you have a go getter mindset? If so, we are looking for an enthusiastic individual to undertake an Account Handler role within our busy insurance office in Westcliff-on-Sea.

Wage

£23,020 a year

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5:15pm. One hour for lunch each day.

37 hours a week

Start date

Monday 19 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

You will deal with our customers to provide them with a first class insurance service
You will help and support our goals and ambitions
Establish and maintain relationships with existing and new clients, insurers and providers
Handle new business, mid-term adjustments and renewals according to company procedures and practice, referring to your manager, experts or insurers when issues fall outside own experience and knowledge
Input new business, amendments and renewals onto our computer system to maintain accurate records.
Manage own workload in order to effectively service the client relationship and ensure placements are completed within client deadlines
To be aware of market developments in your business areas and bring them to the attention of clients and colleagues, where appropriate

Where you’ll work

This apprenticeship is available in these locations:

80-88 BAXTER AVENUE, SOUTHEND-ON-SEA, SS2 6HZ
617-619 London Road, Westcliff-On-Sea, SS0 9PE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

20% of the working hours will be spent on apprenticeship.
Monthly face-to-face meeting with your skills coach.
Full Support given throughout the apprenticeship.

Requirements

Essential qualifications

GCSE in:

English Language (grade minimum 4/C)
Maths (grade minimum 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Logical
Good timekeeping
Positive go-getter attitude
Well organised
Excellent attention to detail
Confident
Team player

About this company

The Alan Blunden Group, which incorporates Cover4 and ABACUS are an Insurance Broker based in Southend on Sea and was founded in 1946. We have since grown and we employ over 90 people between our 2 offices. Our aim is to consistently deliver quality products and treat customers fairly by offering a transparent service. We achieve this through continued innovation, investment and improvement in our staff, technology and products. We put Consumer Care at the heart of all that we do so you will need to have the same positive attitude and focus.

https://www.alanblunden.co.uk/ (opens in new tab)

Company benefits

CII Exams will be included with full training

After this apprenticeship

A full time Insurance Account Handler role will be offered subject to review of your time as an apprentice.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Chris Greenfield

chris@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000312804.

Apply now

Closes in 21 days (Friday 16 May 2025 at 11:59pm)

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