Apprentice Business Support Assistant

Summary

Are you organised and wanting to learn more about all things Business Administration? We are looking for an apprentice to join our team supporting the whole training provider with all things Business Admin related. If you have a great telephone manner and would like to be part of other people's education journey then please apply now.

Wage

£18,000 a year

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Salary on offer is from £18K-£21K per year dependant on experience

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm or 8:30 to 4:30

37 hours 30 minutes a week

Start date

Friday 2 May 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To support the day-to-day admin function required for the business including ensuring apprenticeship applicants have a smooth transition from applicant to apprentice on programme.

Daily duties will include

Engage with new & existing employers looking to source learners onto Apprenticeships programmes
Screen & Interview learners via telephone and email for Work based learning Apprenticeship opportunities including confirming learner eligibility to access government funding
Booking online tests
Updating MIS systems and spreadsheets
Tracking and sending out certificates for completed apprentices
Support in resourcing of candidates for apprenticeship vacancies
Completing feedback survey's with apprentices

Full training will be provided for all elements of the role

Where you’ll work

Performance Learning Group
Davic House, Unit 3 The Maltings
Station Road, Sawbridgeworth
Hertfordshire
CM21 9JX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PERFORMANCE LEARNING GROUP LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All of your training will be completed within the workplace, You will be working towards the Level 3 Business Administrator Apprenticeship
Training will all be delivered within the workplace, with a trainer visiting you on a 4 - 6 - week basis
You will also have the opportunity to work towards your Functional Skills in maths and English if you do not have the GCSEs or equivalent

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4 or equivalent)
Maths (grade C/4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Team working

Other requirements

This is for a full time permanent position based in Sawbridgeworth, Hertfordshire. Full training will be given.

About this company

Performance Learning Group is all about the quality of learning, creating clearly defined development pathways for people who want to create a rewarding career, whilst empowering employers to grow their business by harnessing its internal and local talent through work based training and development. For over 20 years the PLG Directors have lived and breathed work based learning, and in 2015 came together to start PLG, a training provider that can focus on quality and supporting people to develop the skills and attributes they need to create a successful career in their chosen occupation; whilst empowering employers to build a talented and motivated workforce to help their business to grow and build on their success. Performance Learning Group love to partner with like-minded employers who have their people at the heart of their business.

http://www.plgrp.co.uk (opens in new tab)

After this apprenticeship

Opportunity to secure full time employment with employer, opportunity to develop and look at further qualifications in relation to the job role

Ask a question

The contact for this apprenticeship is:

PERFORMANCE LEARNING GROUP LTD

Will Kingston

will@plgrp.co.uk

07941512078

The reference code for this apprenticeship is VAC1000312752.

Apply now

Closes in 9 days (Thursday 1 May 2025 at 11:59pm)

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