Level 3 Business Administrator apprenticeship

Summary

The Training Coordinator plays a vital role in ensuring the smooth operation of daily training activities within eQL. You will engage with customers and trainers, offering guidance and support in planning their training appointments.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday - Friday between 9am-5pm.

37 hours 30 minutes a week

Start date

Thursday 1 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Provide a welcoming and professional experience for all customers throughout the booking process.
Offer guidance and support to trainers, assisting them with queries and diary coordination.
Engage with a diverse range of customers, ensuring their needs are met efficiently.
Ensure all booking records are accurate and promptly updated.
Communicate booking changes and updates to all relevant departments and individuals in a timely manner.
Manage routine administrative tasks, including updating records, typing, taking and making phone calls, email correspondence, and data entry.
Ensure compliance with company booking and cancellation procedures.
Maintain accurate booking records.
Raise any booking-related issues with your line manager to resolve them promptly.
Work collaboratively with colleagues to enhance the efficiency and effectiveness of training operations.
Contribute to ongoing improvements in processes and customer service.
Familiarise yourself with available CPD, including software, hardware and disability-related content, to enhance customer experience.

Where you’ll work

9 Apollo Court
Koppers Way
Monkton Business Park South
Hebburn
NE31 2ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GATESHEAD COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Team working
Initiative

About this company

The eQuality Solutions Group (eQS) vision is to make the world a more inclusive place by removing barriers to education, work and life. We have always been a ‘good business that does good, but we are on a journey to becoming ‘a great business, that does great things.’ We have grown from our North East base to now four locations also including Halifax and Tavistock, with over 60 employees and hundreds of expert consultants, who share our values. We can offer trusted and effective, off-the-shelf solutions, but we are also experts at creating bespoke, and even personalised, solutions where needed. As part of our Disability Services team, you will primarily work with e-Quality Learning, which provides assistive technology training in collaboration with Invate and Capita. Invate and e-Quality Learning are both part of the eQuality Solutions Group, working in partnership with Capita to support higher education students receiving Disabled Students’ Allowance (DSA). e-Quality Learning is dedicated to empowering disabled individuals in both education and employment by providing high-quality assistive technology training. Our goal is to promote independence, overcome challenges, and support personal aspirations, enabling individuals to reach their full potential.

After this apprenticeship

Progression for the right candidate.

Ask a question

The contact for this apprenticeship is:

GATESHEAD COUNCIL

The reference code for this apprenticeship is VAC1000312652.

Apply now

Closes in 10 days (Monday 14 April 2025)

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