Apprentice Payroll Assistant

Summary

Are you looking to kickstart your finance career working in payroll for a business that cares about it’s employees progression? Do you possess a flair for mathematics and keen eye for detail? LivePay, a payroll services business based in Mansfield, Nottinghamshire is looking for a payroll apprentice to join their growing team!

Wage

£15,000 a year

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Training course

Payroll administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

35 hours a week

Start date

Friday 25 April 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The vacancy is for an apprentice payroll assistant who will be part of our bureau team. We have three main parts to the business, projects, support and bureau
The payroll administrator role is the main entry point to the business where experience is built with the eventual possibility progressing within the bureau team or graduating into one of the other more specialist teams
The bureau team is responsible for the day to day processing of payrolls
Most of our payrolls collect data through an internet portal and this is then checked and processed
Some customers provide data on spreadsheets and a few by other means and it all needs to be entered into the system so that tax/ National Insurance etc. can be calculated, payslips produced and payments to employees made
Reporting to the bureau manager, the candidate will be increasingly involved in all aspects of the payroll processing, including entering data, liaising with customers and problem solving

Where you’ll work

SOVEREIGN HOUSE
LOWER OAKHAM WAY
OAKHAM BUSINESS PARK
MANSFIELD
NG18 5BY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

EMA TRAINING LIMITED

Your training course

Payroll administrator (level 3)

Equal to A level

Course contents

gather, analyse and process payroll data and information
resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
deal with complaints, following processes and escalating complex situations
meet client or customer needs in line with service level agreements
provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
select appropriate media for communication etc recognising the advantages and risks related to each method
escalate concerns relating to deadlines in a timely manner, suggesting solutions
use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
use computerised payroll software and spreadsheet packages such as MS Excel
use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
gather, analyse and process payroll data and information
resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
deal with complaints, following processes and escalating complex situations
meet client or customer needs in line with service level agreements
provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
select appropriate media for communication etc recognising the advantages and risks related to each method
escalate concerns relating to deadlines in a timely manner, suggesting solutions
use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
use computerised payroll software and spreadsheet packages such as MS Excel
use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Your training plan

The Payroll Administrator Level 3 Apprenticeship Standard is delivered in two elements; the CIPP (Chartered Institute of Payroll Professionals) knowledge units and work based projects designed by the provider, to meet employer needs.

The knowledge units outlined below are delivered via the CIPP online learning platform:

National Insurance
PAYE
Statutory Sick Pay (SSP)
Statutory Parental Leave
Statutory Deductions

You will complete a knowledge check at the end of each unit, which will test your skills. The projects issued by the provider are as follows:

Business and Customer Awareness
Payroll (Core)
Payroll (Pensions for payroll)
Payroll (Technical)
Regulation and Compliance
Systems and Processes

Requirements

Essential qualifications

GCSE in:

5 GCSE's including Maths and English (grade 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Initiative
Non judgemental
Patience

About this company

• FREE Onsite car parking • Small close-knit team with a fantastic working environment • A business with a proven track record of evolving individuals and supporting apprentices • A business which provides external payroll support in the form of a business coach and mentor Here at LivePay, we provide a fully managed payroll service, combining more than 40-years of payroll experience with the latest technology to provide a high quality of service to all of our clients. Our personal payroll service will take away the stress of managing your payroll in-house, giving you easy and instant access to important payroll documents and information.

https://www.livepay.co.uk/ (opens in new tab)

After this apprenticeship

Opportunity to continue as a full time employee upon completion of the apprenticeship programme

Ask a question

The contact for this apprenticeship is:

EMA TRAINING LIMITED

Jess Mitchell

jess.mitchell@ematraining.co.uk

The reference code for this apprenticeship is VAC1000312562.

Apply now

Closes in 15 days (Friday 18 April 2025 at 11:59pm)

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