Claims Apprenticeship

Summary

This role will play a key part in our commitment to delivering prompt, accurate and efficient services to our clients. This is a great opportunity to gain valuable skills while contributing to the success of Miller in a supportive environment. You'll learn, grow and become an integral part of our team.

Wage

£25,500 a year

Check minimum wage rates (opens in new tab)

Training course

Insurance practitioner (level 3)

Hours

Monday to Friday 9:30am to 5:30pm.

35 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Ensure a swift response and settlement of claims, whilst constantly reviewing service standards
Ensure timely processing of all claims documents and answer enquiries relating to claims processing
Ensure the secure, efficient and auditable handling of client monies and proactively manage payments
Maintain and update in-house systems
Liaise with placing teams and other areas of Miller to ensure overall client requirements are met
Prepare statistical claims data for both internal and external use
Maintain strong client and market relationships as appropriate
Perform quality control checks on all documentation
Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime-related legislation and regulations which apply to Miller.
Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s bylaws and FCA rules.
Promote the Miller brand and values to enhance Miller’s reputation in the market

Where you’ll work

70 Mark Lane
London
EC3R 7NQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
Analyse data to make evidence based decisions.
Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
Apply appropriate method of communication for audience and circumstances.
Records, verifies, maintains and where appropriate, shares information.
Compliant with relevant governance, policies and procedures.
Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
Balances competing priorities in order to meet deadlines.
Builds and maintains positive relationships.
Work as part of a team to help achieve results.
Identify potential claims fraud and determine the correct action to prevent loss.
Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
Gather and interpret relevant information to provide a return on insurance decisions.
Match client’s needs with available insurance products and services.
Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
Analyse data to make evidence based decisions.
Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
Apply appropriate method of communication for audience and circumstances.
Records, verifies, maintains and where appropriate, shares information.
Compliant with relevant governance, policies and procedures.
Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
Balances competing priorities in order to meet deadlines.
Builds and maintains positive relationships.
Work as part of a team to help achieve results.

Your training plan

You will work towards your:

Insurance Practitioner Level 3 Apprenticeship.
Certificate in Insurance (Cert CII)

Training will be via Davies, virtually. 6 hours per week off-the-job training.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade C/4 or above)

A Level or equivalent in:

2 A levels (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Initiative

Other requirements

Right to Work checks, background screening (undertaken through third party provider).

About this company

Miller is a market leading specialist (re)insurance broker with over 120 years of history and if successful, you will have the opportunity to learn from experts in the market as well as continue your studies towards a professional qualification like the CII.

https://www.miller-insurance.com/ (opens in new tab)

Company benefits

Competitive pension scheme, 25 days annual leave (rising with longer service and the option to purchase additional days), Private Medical Cover, Subsidised gym membership, Sports and Social events.

After this apprenticeship

This role is a permanent role at Miller and you will be supported throughout the apprenticeship and beyond.

Ask a question

The contact for this apprenticeship is: