Business Administration Apprentice

Summary

An exciting opportunity to join a growing innovative business based in Lenwade which provides bespoke windows and conservatories throughout the UK.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday 9am - 5pm (1-hour flexi)

36 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This post provides vital administrative support to the First Home Improvement’s Sales branches across the UK and to assist them in meeting their organisational targets. This post requires working in a fast-paced environment, managing several tasks at once, keeping all parties informed (both in email and by telephone) and will work closely with our own sales managers. Full training given plus monitored & mentored line management support. Full training given plus monitored & mentored apprenticeship support via Poultec to your appropriate Business Administration course.

MAIN DUTIES:

Inputting lead data onto electronic business management system
Inputting contract data onto electronic business management system
Inputting financial data onto the finance company’s finance application systems
Ensuring all details on all contracts and finance documentation is correct
Ensuring all hard copies of the data mentioned above is distributed to the correct correspondents
To assist with the managers needs and ensure they are able to work to their full capacity
Undertake other duties that may be required of you from time to time as necessitated by management

Where you’ll work

First Home Improvements Station Road Ind Est Lenwade
Norwich
NR9 5LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Math's (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative

Other requirements

Travel– Can the candidate travel to Lenwade. We are a 2-minute walking distance to the x29 bus route Although role is based downstairs – building is 2-story The start date is ASAP.

About this company

First Home Improvements (England) Ltd traces its roots to the early 1970’s, when its original owners Debbage & Tubby started to develop the company’s existing manufacturing site in Lenwade, Norfolk. We offer exclusive and innovative products that are made to the highest possible standards using traditional hand crafted methods. “We are big enough to cope and small enough to care”. All of our uPVC units are sourced from quality assured suppliers. First employs more than 500 industry professionals in various roles ranging from salesmen, designers and specialist craftsmen through to skilled installation teams. All of our products come with a 10 year Warranty. We specialise in Conservatories, Windows, Doors and Rooflines for residential installations (PVCu) and have established a reputation for the enduring quality of our products and outstanding customer care. Quality is never an accident it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. We all have our own ideas of the perfect home and a place to live that has individuality. At First Home Improvements we can help you achieve that perfection and turn your dream into a reality with the unique range of products we have to offer. Whether it is replacement Windows, Doors, Conservatory, Roofline or Garage Door, it is vital to select the right company.

https://www.firsthomeimprovements.co.uk (opens in new tab)

Company benefits

• 33 days paid annual holiday (including Bank Holidays) • Christmas - New Year close down • Company Pension Scheme • Discounts on company products • Free on-site car parking • Regular Staff Social, Charity & Sports Events

After this apprenticeship

We take continuous professional development seriously and we are committed to ensure each individual performs at their best and develops their potential for future roles.

A successful candidate can expect potential future employment upon completion of this apprenticeship.

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