Apprentice Hire Controller

Summary

We currently have an opportunity for 3 talented individuals to join our team as a Hire Controller. This is a busy role, requiring someone who can wow our customers, go the extra mile, pick up the phone, and work effectively under pressure.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Wage- £14000- £15000

Training course

Hire controller (plant, tools and equipment) (level 2)

Hours

Monday - Friday, 8.00am - 5.00pm.

40 hours a week

Start date

Monday 5 May 2025

Duration

1 year 1 month

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Provide first-class customer service.
Prepare hire contracts, quotations, and any other necessary correspondence.
Handle and record customer enquiries and source new business.
Follow up on quotations and enquiries.
Prepare accurate weekly and monthly reports.
Maintain accurate and up-to-date records.

Where you’ll work

Peak Platforms Ltd
Unit 1 , Thameside Court, Fifth Avenue
Dukinfield
SK16 4PW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TRAVIS PERKINS PLC

Your training course

Hire controller (plant, tools and equipment) (level 2)

Equal to GCSE

Course contents

Comply with health and safety regulations, standards, and guidance.
Comply with environmental and sustainability principles, regulations, standards and organisational systems.
Process new hires, damage waivers, orders, returns and enter onto company system.
Create and send hire quotations, contact customer and entering purchase orders.
Source plant, tools and equipment for customer requirements.
Arrange the delivery and collection of equipment.
Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
Manage customer relationships.
Verbally communicate with customers and colleagues using industry terminology.
Manage customer queries, requests and handle complaints within remit or escalate when required.
Comply with regulations and legislation relevant to their role and business.
Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
Log plant, tool and equipment breakdowns, pass over to the service department.
Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
Carry out and record planned and unplanned learning opportunities and development activities.
Use organisational IT technology and digital systems.
Apply team working principles.
Comply with health and safety regulations, standards, and guidance.
Comply with environmental and sustainability principles, regulations, standards and organisational systems.
Process new hires, damage waivers, orders, returns and enter onto company system.
Create and send hire quotations, contact customer and entering purchase orders.
Source plant, tools and equipment for customer requirements.
Arrange the delivery and collection of equipment.
Apply written communication techniques for example invoices, checklists, restrictions to drivers and hauliers delivery times, process damage agreement, notification documentation and emails.
Manage customer relationships.
Verbally communicate with customers and colleagues using industry terminology.
Manage customer queries, requests and handle complaints within remit or escalate when required.
Comply with regulations and legislation relevant to their role and business.
Carry out hire transaction processes for example, contract documentation for on-hire and off-hire, raising requisitions and equipment delivery.
Interpret and extract information from, for example schedules and drawings, machine’s operator’s manual or manufacturer’s instructions.
Log plant, tool and equipment breakdowns, pass over to the service department.
Ensure tool and equipment pre and post hire checks and operational testing of equipment has been carried out.
Carry out and record planned and unplanned learning opportunities and development activities.
Use organisational IT technology and digital systems.
Apply team working principles.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Problem solving skills
Team working

About this company

Peak Platforms are a specialist equipment hire business, offering a wide range of Low Level Access, Powered Access, Tower, Plant, Skips and Accommodation/Welfare hire throughout the UK. A customer-first approach focused on delivering the best possible end-to-end hire for customers across several sectors, including Mechanical and Electrical, HVAC, Fire Protection, Maintenance, Facilities Management, Door Systems, Shop fitting, Signage, Painting and Decorating, Dry Lining, Partitioning, Racking. A friendly and knowledgeable team offer no obligation advice across long opening hours, ensuring we are always on hand to support you when required. We offer competitive rates of hire and are adept at turning around same day and next day services.

https://www.peakplatforms.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Expected Progression to be determined. There may be potential for employment within the industry, or seek further education once qualified.

Ask a question

The contact for this apprenticeship is:

PEAK PLATFORMS LIMITED

Ryan Whalley

07563 247 394

The reference code for this apprenticeship is VAC1000312426.

Apply now

Closes in 10 days (Wednesday 30 April 2025 at 11:59pm)

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