Credit Control Apprentice

Summary

Are you looking to build a long-term career in credit control? Then look no further! Start your career today with a level 2 CICM apprenticeship with Rentokil Initial UK and Kaplan. You will be gaining valuable workplace experience, including debt management and collection of customer accounts and monitoring cash allocation.

Wage

£15,000 a year

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Training course

Credit controller and collector (level 2)

Hours

Between 0900 - 1800, Monday to Friday.

37 hours 30 minutes a week

Start date

Monday 5 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Duties include:

Debt management and collection of customer accounts
Responsible for own section of ledger
Achievement of agreed collection targets
Provide reports on performance of accounts
To control and monitor the daily debt
Monitor cash allocation and propose corrective action on allocated accounts where needed
To ensure correct procedures and processes are in place as per the credit policy established to chase payments from customers on a regular basis
To escalate serious issues to the Team Leader or the Credit Manager
To ensure all daily tasks are achieved, i.e. unallocated cash, taking accounts off disputes, chasing customers when a promise to pay date fails to result in payment
Ensure that your customers are your first priority and excellent customer service is delivered at all times
Manage a high-level workload and pick up any ad hoc projects to support the department
Ensure that all Business Operational Manager queries are resolved within agreed timescales

Where you’ll work

Ebony House, Castlegate Way,
Dudley
UK
DY1 4TA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

KAPLAN FINANCIAL LIMITED

Your training course

Credit controller and collector (level 2)

Equal to GCSE

Course contents

Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Your training plan

Credit Controller and Collector Apprenticeship Level 2: This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role. It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships. Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit Management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work-based experience.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 9-4)
Maths (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

Other requirements

Benefits include: 20 days holiday plus bank holidays. Parking available. The interview process for this role will be an online interview, then a face to face interview, followed by a half day trial.

About this company

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands. Rentokil is the world’s leading commercial pest control services provider. Initial is the world’s leading commercial hygiene services provider.Ambius is the world’s leading commercial provider of plants and scenting.

After this apprenticeship

Future roles such as Internal grading system or Aspiring Manager Programme following the apprenticeship.

Ask a question

The contact for this apprenticeship is:

KAPLAN FINANCIAL LIMITED

The reference code for this apprenticeship is VAC1000312273.

Apply now

Closes in 21 days (Friday 2 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

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