Business Admin Apprenticeship

Summary

VQ Solutions is seeking a personable and empathetic individual to join the team at Church Lane Surgery, a well-established medical practice in Boroughbridge, as a business administrator. In this role, you will be responsible for delivering exceptional customer service to patients and providing comprehensive support to The Practice team.

Wage

£14,526.20 to £23,492.04, depending on your age

National Minimum Wage

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This role is for 30-37 hours a week with an hourly salary of £8

Training course

Business administrator (level 3)

Hours

Monday to Friday on a shift rota with hours between 08:00 and 18:00. Exact shifts to be confirmed. The role is for 30-37 hours per week.

37 hours a week

Start date

Tuesday 6 May 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Data Quality support
Medical secretary support
Care Co-ordinator
Patient services

Where you’ll work

CHURCH LANE SURGERY
BOROUGHBRIDGE
N YORKS
YO51 9BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

VQ SOLUTIONS LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards an Advanced Level 3 Business Administration Apprenticeship, delivered by VQ Solutions. You will have a dedicated VQ Mentor and will also be supported internally by your manager. During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews. The best part? All apprenticeship work will be completed during working hours.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Non judgemental
Patience
Flexibility
Enthusiasm
Good time management

About this company

We are a rural GP practice, with over 12,000 patients, working from a modern purpose-built Premises. We are also a training practice with a wide multidisciplinary team including first contact physiotherapists, a PCN pharmacy team, Health and Wellbeing Coach, Social Prescriber, Mental Health Practitioner, and an in-house dispensary.

After this apprenticeship

If the candidate successfully completes the apprenticeship and a suitable role is available, there may be an opportunity for a permanent position.

Ask a question

The contact for this apprenticeship is:

VQ SOLUTIONS LTD

Recruitment Team

recruitment@vqsolutions.co.uk

01423 740006

The reference code for this apprenticeship is VAC1000312169.

Apply now

Closes in 5 days (Friday 2 May 2025 at 11:59pm)

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