Business Administration Apprentice

Summary

You will play a key role in engaging with our incredible small business community, managing content, and supporting business owners. You’ll gain valuable experience in digital marketing, customer relationship management, and business administration while working in a supportive and positive environment.

Wage

£6,281.60 a year

Check minimum wage rates (opens in new tab)

(£7.55/Hr of 16hrs for 52Weeks)

Training course

Business administrator (level 3)

Hours

Flexible, 16hrs split between: Tuesday & Wednesday & Thursday. Shifts to be confirmed.

16 hours a week

Start date

Wednesday 7 May 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Marketing & Community Engagement- Writing and publishing blog content related to small business success stories & tips
Creating and sending newsletters to keep members informed
Engaging with small businesses and followers on social media platforms, Managing discussions, posts, and engagement within our Facebook Group community, Assisting in content production, such as social media posts, graphics, and video creation
Networking and promoting our mission through marketing activities
Member & Client Support- Checking in with members and gathering feedback to enhance their experience
Assisting with client admin, scheduling, and small business support tasks
General Business Administration - Managing emails, scheduling, and other essential admin tasks
Learning & Development - Allocated time for apprenticeship college work This role will develop with the company so will vary

Where you’ll work

This role is remote working.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Workplace delivery

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working

Other requirements

You will work 16 hours but with the potential to increase. Basic knowledge of social media platforms and Canva is preferred but not required.

About this company

Support Small UK is dedicated to promoting and supporting small businesses across the UK. Through our platform, we offer resources, guidance, and a community for small business owners to thrive. Our mission is to empower local businesses by providing the tools and exposure they need to succeed. Support Small UK is going through a period of significant development with new systems being built and growth phase having just commenced.

https://supportsmalluk.co.uk/ (opens in new tab)

Company benefits

Holiday Pro-rata based on 3 day work week = 17 Days. Flexible working hours. Potential opportunity pay increases. Perks, treats, team incentives and events regularly. Casual dress code most of the time Vibrant & Passionate Team.

After this apprenticeship

Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000311710.

Apply now

Closes in 10 days (Thursday 10 April 2025 at 11:59pm)

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