Business Administration Apprentice for International Process Plants (IPP)

Summary

At IPP, you will gain hands-on experience in administration and sales operations, supporting the wider team while contributing to the growth of our sales efforts. You will be involved in a range of administrative tasks, sales support, and customer service, learning how to manage business processes while assisting with sales activities.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, between 9am - 5pm.

37 hours 30 minutes a week

Start date

Saturday 31 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

📂 Administrative Support:
📄 Assist with general office administration, including managing documents, filing, and correspondence.
📧 Handle incoming enquiries via email, phone, and online platforms.
📊 Support in the preparation and organisation of reports, presentations, and proposals.
🗂️ Update and maintain customer and project databases.
📅 Help with scheduling meetings, appointments, and travel arrangements.
📈 Sales Support:
🔍 Support the sales team with lead generation and follow-up on sales enquiries.
✉️ Assist in creating and sending quotes, proposals, and follow-up emails to potential clients.
📖 Research and gather information on prospective clients and industries to support sales strategies.
📊 Help track sales performance and update internal records.
🤝 Assist with customer relationship management and provide after-sales support.
💬 Customer Communication:
📞 Communicate with clients to gather information, provide updates, and answer queries.
🤝 Build and maintain positive relationships with clients and suppliers.
📜 Assist in preparing and managing client orders and contracts.
🎓 Learning and Development:
🏆 Participate in relevant training sessions to develop skills in business administration and sales techniques.
💡 Work closely with your manager and colleagues to understand business processes and contribute to the improvement of sales strategies.

Where you’ll work

C/O POSTAL PAGES
THE GRANGE BUSINESS CENTRE
BELASIS AVENUE
BILLINGHAM
TS23 1LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ITEC NORTH EAST LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

International Process Plants (IPP) is a global leader in providing high-quality process plant solutions to industries worldwide. We specialize in the sale and procurement of process equipment, spare parts, and complete plants for a variety of industries, including chemical, petrochemical, and industrial manufacturing. We are looking for an enthusiastic and driven individual to join our dynamic team as a Business Admin Apprentice.

https://internationalprocessplants.com/ (opens in new tab)

Company benefits

Full apprenticeship training with support from experienced professionals. The opportunity to gain practical, hands-on experience. Career progression opportunities within the company. A supportive and friendly working environment.

After this apprenticeship

Career Progression at IPP 🚀At IPP, we are committed to nurturing talent and providing long-term career opportunities for our apprentices. Upon successful completion of the apprenticeship, we aim to retain and develop our apprentices within the company, offering:

✅ Permanent Employment – A full-time position within the team, building on the skills gained during the apprenticeship.

✅ Career Growth – Opportunities to progress into more senior roles, such as IT Support Specialist, Network Engineer, Cybersecurity Analyst, or Business Administrator.

✅ Further Training & Development – Access to additional training, certifications, and professional development courses to expand expertise.

✅ Internal Progression – A clear career path within IPP, with the potential to take on leadership or specialised roles as you grow with the business.

We believe in investing in our apprentices, ensuring they have the tools and support needed to build a successful career with us. 🎯

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