Installation Administration Assistant Apprentice
Orion Windows
York (YO30 4US)
Closes in 10 days (Monday 5 May 2025)
Posted on 25 March 2025
Contents
Summary
As an Installation Administrator Apprentice, you will be undertaking a Level 3 Business Administrator course which will be part of your working hours with on programme support. Alongside this you will gain experience been a pivotal point of contact for our customers, supporting Installation and Building Managers and engaging directly with customers
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Shifts will be discussed at interview stage.
37 hours 30 minutes a week
- Start date
-
Monday 12 May 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Engaging with customers to ensure they are fully informed of their project progress
- Coordinating with internal and external stakeholders to resolve customer queries
- Organisation and management of builders and subcontractors, including handling communications
- Developing and maintaining excellent relationships to enhance customer satisfaction
- Producing timely and accurate KPI reports and managing office administration tasks
- Keeping up to date with product knowledge and complying with industry guidelines
- Ensuring all customer interactions are handled efficiently and effectively
- Completing apprenticeship work on time
Where you’ll work
Audax Road
York
YO30 4US
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
WOODSPEEN TRAINING LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Level 3 Business Administration Apprenticeship Standard
- Training is delivered through remote delivery into the workplace, so access to a laptop is essential
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
Please check travel times to/from the vacancy, if travelling by public transport always check timetables before applying.
About this company
Orion Windows was established in York in 1989 and remains an independently owned home improvement company. From the outset, the founders have focused on building the best home improvement company founded on recommendations, providing exceptional service and a high level of customer care. Over the years, Orion Windows has grown to become the leading installer in Yorkshire, featuring an impressive showroom showcasing conservatories, orangeries, solid roofs, and an extensive range of windows and doors. Unlike other companies in the industry, we take pride in not using pressure selling techniques—our quality products and service speak for themselves!
After this apprenticeship
- After successful completion of the apprenticeship there is opportunity to progress into a full-time assistant role with the company
Ask a question
The contact for this apprenticeship is:
WOODSPEEN TRAINING LIMITED
The reference code for this apprenticeship is VAC1000311601.
Apply now
Closes in 10 days (Monday 5 May 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
Please apply following the link and upload a copy of your latest Resume/CV along with your date of birth, postcode, and contact details.