Apprentice Customer Service Assistant - REF 14788 – Find an apprenticeship

Summary

James Hare Ltd in Leeds are recruiting for an Apprentice Front of House Assistant. The successful candidate will work towards completing a Level 2 Customer Service apprenticeship over the duration of 16 months.

Wage

£17,680 a year

Check minimum wage rates (opens in new tab)

pay increments based on progress towards meeting targets

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.00pm, 30 minutes lunch (unpaid)

40 hours a week

Start date

Wednesday 2 July 2025

Duration

1 year 4 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

General paperwork
Dealing with customer emails
Using appropriate communication skills
Handling complaints
Problem solving
Use of IT to meet the requirements of the business
Organising own workload
Work to meet deadlines

Where you’ll work

MONARCH HOUSE
7 QUEEN STREET
LEEDS
LS1 2TW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NORTH LANCS. TRAINING GROUP CIC

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard
Work based learning
Functional skills

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working
Punctual

About this company

Specialist in luxury fabrics for interior decoration and fashion. The very best in silks, fabrics, braids and wallcoverings. The story of James Hare is one of small beginnings. With nothing but experience and an understanding of the needs of the tailoring trade, James began the business single-handedly distributing cloth bought from small weavers.

After this apprenticeship

Progression onto full time employment

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP CIC

Recruitment

recruitment@nltg.co.uk

01254395355

The reference code for this apprenticeship is VAC1000311556.

Apply now

Closes on Wednesday 25 June 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

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Apprentice Customer Service Assistant - REF 14788

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