Apprentice Receptionist/Administrator
LISHMANS LLP
SHEFFIELD (S35 2XH)
Closes in 10 days (Friday 9 May 2025 at 11:59pm)
Posted on 3 April 2025
Contents
Summary
To assist the Administration Department in ensuring an efficient and responsive first point of contact for clients and suppliers and to provide administration support to the company. Undertake Business Administration Apprenticeship program with Total Training Provision.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9.00am- 5.00pm
37 hours a week
- Start date
-
Thursday 15 May 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key Responsibilities and Duties:
Reception and front of house duties including:
- Creating a calm and welcoming Reception
- Keeping the area tidy and organised
- Assisting in booking in and out visitors
- Notifying meeting hosts of their visitors arrival
- Answering the telephones, dealing with client queries, transferring calls and taking accurate telephone messages
- Involvement in arranging client meetings and organising the office Outlook calendars
- Chasing information from clients by telephone and email
- Providing general administrative support to ensure the office runs in an orderly and businesslike way
- Producing ad-hoc correspondence such as letters
- Producing meeting/telephone notes using audio and copy typing
- Dealing with petty cash
- Picking up offices supplies when required
- Franking the post and taking it to the post office
- Opening and date stamping the post
- Scanning
- Booking in and out client records
- Keeping an organised client records area
Where you’ll work
16-18 STATION ROAD
CHAPELTOWN
SHEFFIELD
S35 2XH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TOTAL TRAINING PROVISION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
As an apprenticeship at Lishmans you will be working towards your apprenticeship with Total Training provision this is a work-based apprenticeship, meaning you will earn while you learn, gaining hands-on experience in a real business environment.
More training information
You will work within our team, applying what you learn directly to your daily tasks. This hands-on approach ensures you gain the essential skills and knowledge needed to excel in a business administration role.
Dedicated Skills Coach
Throughout your apprenticeship, you will receive tailored support from a dedicated Skills Coach provided by Total Training Provision. They will guide you through your learning journey, offering:
- One-to-One Sessions – Regular personalised training to help you develop your skills and progress in your role
- Expert Advice – Ongoing support and feedback to build confidence and capability in all aspects of business administration
- Blended Learning Approach
This apprenticeship combines practical work with structured learning, including:
- Online modules to develop core knowledge in business administration
- Interactive workshops and training sessions
- Assignments and projects tailored to your specific role
- Off-the-Job Training
- You will dedicate 20% of your time to off-the-job training, which may include attending workshops, shadowing colleagues, or completing coursework to enhance your learning
End Point Assessment (EPA)
At the end of your apprenticeship, you will complete an EPA to demonstrate the skills and knowledge you’ve developed. Upon successful completion, you will achieve a nationally recognised qualification in Business Administration.
This structured yet flexible program is designed to help you thrive in your role and lay the foundation for a successful career in business administration.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Attributes: Qualifications Formal qualifications are not essential but will be considered. A good standard of education, including English and Maths is required. Experience Experience in customer service/ administration preferred but not essential Knowledge and Skills Microsoft office (particularly excel and word) Strong literacy skills Typing Able to work calmly under pressure, meet set deadlines and pay attention to detail, completing tasks fully, accurately and on time. Skilled in dealing with confidential information or situations in an appropriate and sensitive manner. Aptitude and Ability Team player with the ability to work unsupervised using own initiative Ability to stay calm under pressure Excellent communication skills Ability to organise necessary information Professional and friendly demeanor Willingness to help and support colleagues, thinking beyond the task being given. Personal Must be flexible and self-motivated with the ability to prioritise Willing to adapt to change in order to meet the changing requirements of the business Would like to work in a professional environment General Undertake other duties and responsibilities as appropriate - all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that client expectations and business objectives are met.
About this company
Get in touch Linked In hello@lishmansllp.com +44 (0)114 246 5348 Client Log In Lishmans logo Home About Us Our Services Careers Contact Us About Us Our vision is to become recognised for our outstanding accountancy services. Using our expertise, commercial experience and our specific knowledge of our clients and their businesses to help them flourish and grow. Our mission is to advise, guide and support our clients to ensure they become as successful as all their hard work should make them. The Lishmans Way It’s important to all of us at Lishmans that our clients feel much more than a bunch of numbers. We build strong relationships with every company we work with which enables us to provide the best and most efficient accounting support and tax strategies on the market. As an organisation we aim to ensure that the client’s tax position is efficient as possible to the client’s requirement. We don’t employ any artificial schemes that are contrary to a responsible individual living and working within the United Kingdom, and it’s our belief that each tax payer should pay the right and legal amount of tax and not a penny more.
After this apprenticeship
Upon satisfactory completion of apprenticeship the apprentice may be offered a permanent role
There will be training on sales, customer services, product knowledge and systems.
The apprentices performance and absence will be managed in line with all company policy’s and procedures.
Ask a question
The contact for this apprenticeship is:
TOTAL TRAINING PROVISION LIMITED
Jessica Louise Oates
jessica.oates@total-tp.com
07383459635
The reference code for this apprenticeship is VAC1000311507.
Apply now
Closes in 10 days (Friday 9 May 2025 at 11:59pm)
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